By registering your student(s) for the Encore Center for Performing Arts 2025-2026 Season, you acknowledge, understand, and agree to all of our updated and adjusted Studio Policies.

While some clauses of our comprehensive Studio Policies are included in our virtual waivers, the complete details will be emailed to all registered students on September 1st, 2025, prior to the start of the season. These policies will also be included in your welcome email and are always accessible on "Studio Cloud" within your DSP parent portal.

Your registration signifies your full acceptance of every policy outlined in the document.

Communication & Reporting Questions/ Concerns:

Please direct all accounts, billing, questions, and concerns to info@encorecenterperformingarts.com. Our front desk staff is fully equipped to assist you or route your inquiry to management.
Please do not direct administrative questions to instructors before, during, or after classes. Our instructors' priority is educating students, and our front desk team handles administrative inquiries.
To ensure proper handling and a timely resolution, concerns brought to the front desk will be redirected to our Parent Concern Google Form.


Concern Resolution Process: Once you submit a Parent Concern Google Form, management will assess your situation. We aim to collaborate on a resolution within one week. This structured approach allows us to triage concerns effectively and ensure solutions align with Encore's policies, guidelines, performance expectations, and the best interests of all studio members. Our policies are in place to protect everyone involved.
Scheduled Meetings: Should an online meeting with your student's instructor be scheduled, all parties are expected to respect the agreed-upon time and agenda. Please refrain from sending additional information or seeking pre-meeting recognition via email. Meetings are scheduled outside of studio hours, and you’ll be notified if this option is available to you.

Contacting Teachers: For prompt communication with our studio please use the studio phone (914-730-1122) or studio email (info@encorecenterperformingarts.com). You may also schedule a meeting through the studio.
We kindly ask that you avoid contacting teachers on their personal devices. This supports their work-life balance and ensures their full, focused attention is given to your child during class time. For urgent concerns, always contact the studio directly.

Encore is located at 1 Byram Brook Place, Suite 103 & 104 Armonk NY, 10504. Parking is located at the back entrance of the building. Encore’s entrance is the back entrance of the building.

Dress Code & Preparedness:

Students are required to adhere to the class attire outlined for their class. The dress code is required for every class they attend.

Hair: All students must have their hair secured tightly and pulled back completely from their face for every class. This means hair should be in a ponytail, braid, or bun that will not require restyling during class time. For a clean, professional look, please use gel, hairspray, and bobby pins to keep all wisps secure.

Ballet Class: For all ballet/pointe classes, a slicked-back bun is mandatory with no exceptions.

Required Attire & Footwear: Dancers are required to attend class in the specific dress code outlined in your welcome email. Uniformity is very important at our studio.

Dance Shoe Care: All dance shoes, including hip-hop sneakers, are strictly for indoor studio use only and must not be worn outside on the street. This preserves the quality of the shoes and, more importantly, keeps our studio floors clean and safe for dancing.

Studio Essentials: Dancers should always arrive with a dance bag and a clearly labeled water bottle.

Dancer Responsibility: It is the dancer's responsibility (with parental support for younger students) to arrive at every class and performance fully prepared with all required attire, correct shoes, and any necessary accessories as outlined in the welcome email and specific class/performance communications. Dancers who are not properly dressed may be asked to observe class.

Makeup Class Policy:

Makeup group classes are available for any missed class, provided they are arranged by prior appointment.

You are eligible for a makeup group class every time your student is absent from a scheduled group class, and these makeups don't expire.

Your student is eligible to attend any makeup group class that aligns with their age and skill level.

If you know your student will be absent, please contact us in advance at info@encorecenterperformingarts.com to schedule a makeup appointment. While makeups are available, they're not required.

*There are separate guidelines for private lessons.

Tuition Structure:

Annual tuition is based on the entire season and is broken into 10 equal monthly payments, due on the 1st of each month from September through June.
Your tuition guarantees your dancer 32 classes for the season, not a per-month rate. Therefore, tuition will not be prorated for months containing holidays or studio closures listed on our calendar.
For families joining after the season begins, tuition will be prorated based on the remaining contract length. We do not prorate tuition for individual class absences.

Payment Requirements & Processing:

A credit card on file is required for all payment plans. Tuition will be automatically processed using this card on the 1st of each month.
Upon registration, a $75 deposit per student will be charged to hold your dancer's spot. This deposit is applied directly toward your September tuition and is not an additional fee, regardless of the number of classes registered.
Any changes to payment information must be updated through your parent portal or at the office by the 25th of the month prior to the next charge.

Late Payments:

Tuition payments not received by the 5th of the month will incur a $25 late fee.
An additional $5 daily late fee will be applied if payment is not received by the 10th of the month, continuing until the balance is paid in full.

Refunds & Credits:

Encore Center for Performing Arts does NOT offer refunds under any circumstances, except in cases of documented family emergency or prolonged illness.
If you withdraw from a program (such as regular class, camp, summer intensive, or masterclass) or do not complete a pre-paid private lesson package, the remaining balance or value of unused lessons will be issued as a credit to your studio account, not a refund. This credit can be applied towards any future program or service offered at the studio.

Program Withdrawal Policy:

Should your student need to withdraw from our program, a 30-day advance written notice is required.
If notice is provided less than 30 days before the next monthly tuition charge, you will still be charged for that upcoming month. Tuition for unused classes will not be refunded.


Class Changes & Transfers: Students may easily switch into any other class on our schedule, provided there is space available in the desired class and the student meets the required age and skill level. Tuition fee difference may apply. Please contact the front desk to arrange any class transfers.

Discounts:
Sibling Discount: A 10% discount will be applied to the tuition of the second, third, and fourth sibling enrolled.
Referral Credit: Receive a $25 credit on your account when a new student enrolls and lists your family as their referral.
Full Season Payment Discount: A 10% discount is available for families who pay their entire season's tuition in full by September 1st. This discount only applies to full upfront payments received by this date.

Photo & Video Release:

Media Consent: By registering with Encore Center for Performing Arts, you grant permission for your child to be videotaped or photographed during studio activities. These activities include, but aren't limited to, performances, classes, and rehearsals. This content may be used on the studio website, social media pages, and other studio advertisements to showcase our students and programs.

Opting Out: If you do not wish for your child to be photographed or videotaped, you must provide a written statement to the studio at the time of registration or enrollment and we will not include your child in any photographs.

Virtual Learning & Inclement Weather:

Transition to Virtual Classes (Government Regulations): Should Encore be required to transition to temporary virtual classes due to government restrictions preventing in-person gatherings, full tuition fees will still apply. We won't issue refunds if you opt not to attend the virtual sessions, as our commitment to your dancer's progress continues.

Inclement Weather Closures:
We align our inclement weather closures with the Byram Hills Central School District policies. If Byram Hills Central School District schools are closed due to inclement weather, our studio will also be closed, unless we inform you otherwise. Closed classes will either be held via Zoom or a makeup class will be scheduled. Please note, we don't issue refunds or prorate tuition for classes missed due to inclement weather.