You must be over 18 to register for an account.

Duties of the Parent/Guardian:
o All lesson fees are to be paid by the term, prior to the class commencing for the prices agreed to on the price list*. All fees must be paid by the first week of the term. After this date, students will not be able to participate in class until fees have been paid in full. There is a $5 late fee for every item that payment has not been received. Late fees are applied 14 days after the due date.
o A dishonour fee of $20.00 will apply when cheque has been bounced/rejected if there are insufficient funds.
o Monies paid to Bays All Stars is not refundable and non-transferable. If the student misses a class for any reason (including sickness), class fees are still payable and monies paid will not be refunded or transferred to another student.
o If you would like to cease lessons at Bays All Stars you must notify the director in writing, 2 weeks in advance of their final lesson and all fees must be finalised by that date, otherwise, you will still be liable for class fees.
2. Dress Regulations
o For health and safety reasons, students will need to wear the correct dance shoes, have their hair tied securely off their face, no jewelry on and wear appropriate clothing at every lesson. Noncompliance with these rules means your child will be unable to participate in class and fees will not be refunded.
o Bays All Stars accepts no responsibility for loss or damage of clothing or foot-ware.
3. Costumes and Performances
o Parents will be given notice of any required costumes and their cost. Parents agree to purchase any costume that has been ordered or bought for their child. Failure to purchase the relevant costume by the required date may mean your child is unable to participate in the performance or the price for the costume may increase.
o Students are not to perform under the name Bays All Stars or The SEF Group Pty Ltd without the full permission and awareness of the Director/Principal.
o If a performance falls on a class time, classes will still need to be paid for, as students will be ‘learning on stage.’ If extra rehearsals are required, all students must attend and pay relevant class or hall hire fees, even if not performing.
4. Class Rules
o Parents and students must abide by directions and rules published in Bays All Stars notices, newsletters and brochures or as notified by staff or representatives from Bays All Stars.
o Parents are welcome to watch the student's first class but after that parents are not allowed to watch the classes as it distracts the students (an exception can be made for Tiny on recommendations by the teacher/s). Parents may be refused entry to the classroom or asked to leave the vicinity of the classes at the discretion of staff and representative of Bays All Stars.
o We ask that students and parents respect the School grounds and any property of the Studio. Any damage caused by student/s will be the responsibility of the parent to fix/compensate.
5. Communication
o It is up to the parent/guardian to keep up to date with events, payments, costumes and timetable changes. Parents agree to access information such as newsletters or updates, and to be aware of upcoming events
o It is a condition of enrolment that you provide your contact details and that you give Bays All Stars permission to email, SMS (short text message) send letters, brochures or contact you via the contact details included on the enrolment forms from time to time to keep you up to date with events, requirements, updates, future classes and things to remember, up to 12 months from your child's last class.
6. Fitness and Safety
o As a part of the enrolment agreement, you certify that your child is fit for physical classes. Any present or arising injuries or illnesses that may affect their ability to concentrate, balance or engage in physical activity must be made clear to the Director in writing, which may result in the student being unfit to participate in class.
o Bays All Stars takes all reasonable care in conducting classes. However, the business and its staff accept no responsibility for injury, loss or theft occurring during, in or near the classes/studio.
o If your child is injured whilst in the care of Bays All Stars, it must be recorded in the “Injury Book.” Also any allergies or contagious sickness must be brought to the teachers attention in writing. No students are to bring food containing nuts.
o Children may only be picked up after the class by their parent or guardian, and will not be permitted to leave the studio on their own for their own safety. If a friend, relative or another parent is to pick up your child, a permission note or email must be sent in earlier or on the date to authorise this. Each student must be walked into the hall and picked up from the hall.
7. Photography and Videography
o As a part of the enrolment agreement, you allow Bays All Stars to upload photos and videos of enrolled students onto Bays All Stars internet sites, including but not limited to Bays All Stars website, Facebook, Instagram etc.
o As part of the enrolment process parents authorise Bays All Stars to take & publish photos, videos or sound recordings and use them in promotional material.
8. Enrolment
o Bays All Stars reserves the right to refuse enrolment or cancel enrolment for inappropriate behaviour or offence to another student or to another Bays All Stars staff member.
*Description and clothing guidelines and class fees are subject to change at any time.

EASY TO READ FOR DANCERS AND YOUNG PEOPLE

SAFEGUARDING CHILDREN AND YOUNG PEOPLE POLICY

By: Bays All Stars

How We Keep You Safe
We have a plan that shows us how we work safely and treat everyone with respect.
This plan is called a policy, and it helps us know the right things to do.
We wrote this booklet in an easy-to-read way, so you get the most important information from our policy.
You can ask for help to read this booklet. A friend, family member, or one of our teachers or coaches can help you.

When you see the word “we,” “our,” or “us” in this booklet, it means Bays All Stars.

Policy: a plan that explains the right way to do things, and how we keep people safe.

What This Policy Is About
This policy is about how we keep dancers, tumblers and cheerleaders safe at Bays All Stars, whether you:
- come to classes and rehearsals at our studio
- take part in competitions and events
- join our online classes through Dance Unite Online

We put this policy in place so that everyone who teaches, coaches, or volunteers with us knows how to keep you safe. This includes our teachers, coaches, choreographers, and anyone who helps out, like parent volunteers.
Volunteers are people who help out without getting paid. Contractors are people who come to help us with certain jobs, like a guest choreographer or a photographer.

Everyone Belongs at Bays All Stars
We welcome and include all dancers, which means everyone — no matter their:
- culture or background
- First Nations community
- being LGBTQIA+
- having a disability

We believe everyone should feel safe and included, no matter where they come from, what they look like, or what they need.

Included means you are welcomed and treated like you belong. You get to join in and be part of our dance family.

Discrimination means treating someone badly or unfairly because of something about them, like their skin colour, gender, disability, or culture. We will always keep you safe from discrimination.

Making It Easier to Join In
We will change or fix the things we can, so that nothing stops you from joining in. Just let us know how we can help you.
Barriers are things that make it hard to do what you want to do, unless you have the right help or equipment.

Your Rights
All dancers have the right to feel safe when you come to class, rehearsals, competitions, or our online sessions.
We want everyone who teaches or volunteers with us to make Bays All Stars a safe place for you.
We will make sure you have a voice, that you are heard, listened to, and included in decisions that affect you, like your class placement or costume choices.
Rights are rules about how everyone should be treated fairly and equally.

Our Team Is Here to Keep You Safe
Everyone who teaches, coaches, or volunteers with us has a Working with Children Check. This helps make sure the people who work with you are safe and trusted.

Our teachers and coaches are trained to know what to do if you or someone else shares a worry, a complaint, or something that happened to you. They will listen carefully, take you seriously, and get help to keep you safe.
A Working with Children Check means only safe and trusted adults can work with you.

Here’s What We Can Do Together
Anyone can tell us if they have a worry about a dancer or young person. It might be you, a friend, a parent, a teacher, or anyone in our dance community.
Our team knows how to work safely with you. They care about how you feel and want to make sure you feel safe, respected, and included.
If you tell us something that makes us worried about your safety, we might need to tell other people who can help keep you safe.

The Rules That Help Keep You Safe
In Australia, there are laws that say we must keep children and young people safe from harm.
These laws say we must have a plan that explains how we will stop unsafe things from happening, and what we will do if someone is worried about a dancer’s safety.
A law is an official rule made by the government that everyone must follow, so children and young people stay safe, are treated with respect, and are listened to.

What You Need to Know
Everyone has the right to feel safe everywhere. Online, at the studio, at competitions, at home, at school, and out in the community.
If someone makes you feel scared, worried or uncomfortable, hurts you, or threatens to hurt you, you should tell someone.
You can talk to a teacher, coach, or another trusted adult.
We will listen to you and take what you are saying seriously.
Remember, it is not your fault.
You can bring a friend, parent, or carer with you for support.
You can ask questions about what will happen next.
We will respect your privacy, and only tell the people who can help keep you safe.

Trusted Adults That Can Help You
If someone makes you feel unsafe, scared, sad, or worried, there are other people you can talk to even if you don’t feel ready to talk to someone at Bays All Stars, or you just want extra support.

Police: 000 The Police help keep everyone safe. You can talk to the Police if you or someone you know is being hurt, feels unsafe, or is in danger. Sometimes, if you tell us something and we are worried you aren’t safe, we might need to talk to the Police too, to help.

Kids Helpline: 1800 55 1800 You can call Kids Helpline any time if you need to talk about something that’s worrying you, or if you don’t feel safe, or you just need someone to listen. It’s free, private, and open 24 hours a day.

Bays All Stars is committed to providing a safe place for dancers, tumblers and cheerleaders in our community.

PARENT AND ATHLETE CODE OF CONDUCT

Bays All Stars | Kinetic Dance Force | Dance Unite Online
Trading names of The Sef Group Pty Ltd (ABN 12 609 377 059)

Reference: CS 1.04 | Version 2.0 | Effective date: 26 August 2026


Purpose

This Code sets out what we expect from dancers (athletes) and their parents, carers and spectators at Bays All Stars in the studio, at rehearsals, at competitions and events, during travel, and online. It works alongside our Safeguarding Children and Young People Policy, our staff-facing Code of Conduct, and our Complaints Handling Procedure.

Being part of Bays All Stars, Kinetic Dance Force or Dance Unite Online means accepting this Code. Where a dancer is enrolled by a parent or guardian, that parent or guardian agrees to this Code on behalf of their family, and also agrees to help their dancer understand and follow it.


Our Values

Everything below is built on five things we care about:

1. Safety and wellbeing first. The physical and emotional safety of every dancer comes before results, routines, or reputation.
2. Excellence and development. We want every dancer to reach their own potential, at their own pace — not to live up to someone else’s expectations or a competition placing.
3. Honouring the sport and the art. Dance, acrobatics and cheerleading are built on discipline, fair competition and respect for the craft not winning at any cost.
4. Integrity. We’re honest with each other, we take responsibility for our own behaviour, and we don’t undermine coaches, judges or teammates.
5. Respect. Every dancer and family is treated with dignity, regardless of age, ability, race, gender, cultural background, sexuality or religion. Bullying, harassment and threatening behaviour are never tolerated, from anyone, towards anyone.


Expectations of Dancers (Athletes)

I will:
- Put safety first (mine and everyone else’s) including following instructions during acro, tumbling and stunting skills, and telling a coach if something feels unsafe.
- Arrive on time and ready to train, in the correct uniform or costume, with hair and shoes as required.
- Follow my coaches’ instructions and give my best effort, while knowing I can always speak up if I’m uncomfortable, unwell, or injured.
- Treat my teammates, coaches, competitors, and judges with respect — win or lose.
- Never bully, exclude, mock, or spread rumours about another dancer, in person or online.
- Represent Bays All Stars positively at competitions and events, including in how I behave towards other teams and officials.
- Not use alcohol, vapes, cigarettes or drugs at any Bays All Stars class, rehearsal, competition or event.
- I won’t share negative comments about teammates, coaches, competitors or judges online, and I’ll follow the studio’s photo and video guidelines before posting anything involving other dancers.
- Tell a trusted adult (a coach, my parent/carer, or the Director) if I ever feel unsafe, uncomfortable, or if I see something that worries me.


Expectations of Parents, Carers and Spectators

I will:
- On safety and sideline conduct:
- Support my dancer’s development without coaching from the sidelines — that’s what our teachers and coaches are there for.
- Respect the decisions of coaches, judges and competition officials, even when I disagree, and model good sportsmanship for my child.
- Never approach, confront, or argue with a coach, another dancer, or another parent in the heat of the moment — during or right after a class or competition. If I have a concern, I’ll raise it calmly and privately (see “Raising a Concern” below).
- Not use abusive, aggressive, or threatening language or behaviour towards anyone at a Bays All Stars class, rehearsal, competition or event.
- Not consume alcohol at studio classes, rehearsals, or junior competition events.

On photos, video and social media:
- Follow our Photography and Social Media Consent process, and only take photos or video of my own child unless I have another family’s clear permission to include their child too.
- Not post photos, videos, or personal details of other dancers on my personal social media without that family’s consent.
- Keep my own comments about the studio, coaches, other dancers, competitions, or results respectful and constructive, whether online or in person.

On attendance and presentation:
- Let the studio know in advance if my dancer will be absent, and arrange pick-up and drop-off on time.
- Make sure my dancer arrives correctly presented, uniform, costume, hair and footwear as required for the class, rehearsal or event.
- Care for costumes and equipment as instructed, and cover the cost of any loss or damage caused by my dancer.

Raising a concern
- If I have a concern about a class, a decision, another family, or a staff member’s conduct, I will raise it with the Director/Child Safety Officer, Sophia Franzini (02) 5662 2421 or hello@baysallstars.com rather than confronting anyone directly, especially not in front of children.
- Where a concern relates to a child’s safety or wellbeing, I understand this is handled under our Complaints Handling Procedure, and I can also escalate to NSW Police (000 in an emergency), the Child Protection Helpline (132 111), or the Office of the Children’s Guardian at any time.


Breach of This Code
We take this Code seriously, for everyone’s sake. Depending on the nature and seriousness of a breach, a response may include a conversation and reminder, a formal warning, a temporary suspension from class, team or competition, or in serious cases, ending a dancer’s enrolment with us. Where a breach also raises a child safety concern, it will additionally be handled under our Safeguarding Children and Young People Policy and Complaints Handling Procedure.


Related Documents
- Safeguarding Children and Young People Policy
- Safeguarding Children and Young People Code of Conduct (staff, coaches, contractors and volunteers)
- Child Safety Complaints Handling Procedure
- Privacy Policy (photos, video and personal information) Agreement

By enrolling with Bays All Stars, Kinetic Dance Force or Dance Unite Online, I confirm I have read and agree to this Code of Conduct, and I will support my dancer to understand and follow it.


Dancer’s name:


Parent/carer’s name:

Parent/carer’s signature:


Date:



Approval and Review

Effective date: 26 August 2026
Review date: 26 August 2027
Policy owner: Sophia Franzini, Director
Contact: hello@baysallstars.com | (02) 5662 2421

Version 2.0
Date 26/08/2026

PRIVACY POLICY

Bays All Stars | Kinetic Dance Force | Dance Unite Online
Trading names of The Sef Group Pty Ltd (ABN 12 609 377 059)

Effective date: 31 July 2026

Bays All Stars (“us,” “we,” or “our”) operates the website https://www.baysallstars.com (the “Service”). This Privacy Policy explains how we collect, hold, use and disclose personal information including information about the children enrolled in our classes in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We will not use or share your information except as described in this Privacy Policy. By using our Service or enrolling with us, you agree to the collection and use of information as set out here.


 1.⁠ ⁠Who This Policy Covers

Our classes, teams and programs are for children and young people. Personal information about a dancer is generally collected from, and provided by, their parent or guardian not directly from the child. Where we refer to “you” in this policy in connection with a dancer’s information, we mean the parent or guardian providing it on the dancer’s behalf, unless the context makes clear we mean an adult dealing with us directly (for example, a staff member).


 2.⁠ ⁠Information We Collect

We may collect personal information including: the name, date of birth, address, phone number and email address of dancers and their parents/guardians; emergency contact details; class, team and competition enrolment details; and billing and payment information.

Where a parent or guardian chooses to disclose it, for example, over the phone at enrolment, we may also collect sensitive information such as medical conditions, allergies, injuries or disability, so that we can manage a dancer’s safety and wellbeing while in our care. We only collect this kind of information with your consent, and only use it for the purpose you gave it to us: primarily the safety, supervision and wellbeing of your child during classes, rehearsals, competitions and travel. It is never used for marketing.


 3.⁠ ⁠Photos and Video

We may take photos and video of dancers during classes, rehearsals, competitions and recitals, for use in our marketing, social media, and our online programs (Dance Unite Online). We seek consent for this from a parent or guardian at enrolment. If you would like to withdraw consent, or have a specific photo or video removed, contact us using the details below. This sits alongside our Safeguarding Children and Young People Code of Conduct, which sets standards for staff around photographing and filming dancers.


 4.⁠ ⁠Log Data

We may collect information that your browser sends whenever you visit our website (“Log Data”), including your IP address, browser type and version, the pages you visit, the time and date of your visit, and time spent on those pages.


 5.⁠ ⁠Cookies

Cookies are small files, which may include an anonymous unique identifier, that a website stores on your device. We use cookies to collect information. You can set your browser to refuse cookies or notify you when one is sent, but some parts of our Service may not work properly without them.


 6.⁠ ⁠Google Analytics and Remarketing

We use Google Analytics to understand how visitors use our website, and Google Ads remarketing to show ads to people who have previously visited our site when they browse other websites. Google and its partners use cookies to serve ads based on your prior visits to our site.

You can opt out of personalised advertising via Google’s Ads Settings (adssettings.google.com), or by installing the Google Analytics Opt-out Browser Add-on. For more on Google’s privacy practices, see policies.google.com/privacy.


 7.⁠ ⁠Service Providers

We use trusted third-party service providers to help run Bays All Stars, including:

- Studio Pro: our studio management platform, used for enrolments, family and class records, communications, and payments.
- ProfitWiz: used for our online programs and course/membership payments through Dance Unite Online.
- Google Analytics / Google Ads: website analytics and advertising, as described above.

These providers only have access to the personal information needed to perform their function for us, and are restricted from using it for any other purpose. Some may store or process information on servers located outside Australia. See “International Transfers” below.


 8.⁠ ⁠Communications

We may use your contact details to send newsletters, class updates, or promotional material that may be of interest to you. You can opt out of any of these at any time by following the unsubscribe link in our emails, or by contacting us directly.


 9.⁠ ⁠Compliance with Laws
We may disclose personal information where we believe in good faith that doing so is necessary to protect the rights, property or safety of Bays All Stars, our dancers, families, staff or the public, or where required to do so by law, subpoena, or a reasonable request from law enforcement.


10.⁠ ⁠Business Transactions

If we are involved in a merger, acquisition, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure any new owner continues to protect your information consistently with this Privacy Policy.


11.⁠ ⁠Security

We take reasonable, commercially acceptable steps to protect the personal information we hold, but no method of transmission over the internet or electronic storage is completely secure, and we can’t guarantee absolute security.


12.⁠ ⁠International Transfers

Some of our service providers (see “Service Providers” above) may store or process personal information on servers located outside Australia. Where this happens, we take reasonable steps to ensure the overseas recipient handles your information consistently with the Australian Privacy Principles, as required by APP 8.1, except where an exception applies. By providing us with personal information, you consent to this transfer.


13.⁠ ⁠Access and Correction

Under Australian Privacy Principles 12 and 13 of the Privacy Act 1988 (Cth), you can ask to access, and ask us to correct, the personal information we hold about you or your child. Contact us using the details below. We aim to respond within a reasonable time, and there’s no charge for making a request.


14.⁠ ⁠Complaints

If you believe we have breached the Australian Privacy Principles, you can complain to us. Please include:
your name and contact details;
- details of what you believe went wrong; and
- any supporting information (for example, a date or link).

We will acknowledge your complaint and aim to resolve it within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

This is separate from our Child Safety Complaints Handling Procedure, which covers concerns about a child’s safety or wellbeing. Please refer to that procedure if your concern relates to child safety rather than how we’ve handled personal information.


15.⁠ ⁠Retention

We keep personal information only for as long as we reasonably need it for the purpose we collected it, or as required by law, for example, we retain some child safety-related records for longer periods in line with our Safeguarding Children and Young People Policy. When we no longer need information, we take reasonable steps to destroy or de-identify it.


16.⁠ ⁠Links to Other Sites

Our Service may contain links to other websites we don’t operate. We’re not responsible for the content or privacy practices of any third-party site, and recommend reviewing their privacy policy before providing any information.


17.⁠ ⁠Children’s Information

Bays All Stars provides dance, acrobatics and cheerleading classes for children, and handling personal information about dancers is a normal and necessary part of our Service. We collect this information from a dancer’s parent or guardian (primarily at enrolment and through our ongoing communication with the family) rather than directly from the child. We do not knowingly collect personal information directly from a child without the involvement of their parent or guardian. If you are a parent or guardian with questions about the information we hold about your child, contact us using the details below.

We’re also monitoring the OAIC’s forthcoming Children’s Online Privacy Code (expected to be registered by December 2026) and will update this policy if it introduces additional requirements relevant to our website.


18.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page. If we make a material change, we will notify you by email or via a prominent notice on our website.


19.⁠ ⁠Consent

By enrolling a dancer with us, or otherwise providing personal information to us, you confirm you are the dancer’s parent or legal guardian (or are otherwise authorised to consent on their behalf), and that you consent to us collecting, holding, using and disclosing personal information as set out in this Privacy Policy. If you wish to withdraw consent, contact us, noting this may limit our ability to provide some or all of our Service to your child.


20.⁠ ⁠Contact Us

The Sef Group Pty Ltd (ABN 12 609 377 059), trading as Bays All Stars, 1 William Street, Double Bay NSW 2028, hello@baysallstars.com, (02) 5662 2421

SAFEGUARDING CHILDREN AND YOUNG PEOPLE POLICY

Bays All Stars | Kinetic Dance Force | Dance Unite Online
Trading names of The Sef Group Pty Ltd (ABN 12 609 377 059)

Reference: CS 1.01 | Version 1.0 | Effective date: 29 July 2026 | Review date: 29 July 2027

Studio: 1 William Street, Double Bay NSW 2028 | Registered office: 15 Verdale Street, King Creek NSW 2446

 1.⁠ ⁠Purpose

1.1. This policy sets out the commitment of The Sef Group Pty Ltd, trading as Bays All Stars, Kinetic Dance Force and Dance Unite Online (together, “the studio,” “we,” “us,” or “our”), to safeguarding all children and young people who take part in our classes, rehearsals, competitions, events, and online programs.

 2.⁠ ⁠Commitment to Child Safety

2.1. Child safety is embedded in our everyday thinking and decision-making, not treated as a separate compliance exercise. It guides how we run classes, cast teams, manage competitions and travel, and communicate online.

2.2. All children who attend our studio, our events, or our online classes have a right to feel and be safe. We do not permit or tolerate child abuse, neglect or exploitation in any form.

2.3. Our priority is the welfare and safety of every dancer, tumbler and cheerleader who has contact with our teachers, coaches, choreographers, contractors and volunteers. We are committed to the cultural safety of First Nations children, children from culturally and linguistically diverse backgrounds, LGBTQIA+ children, children with disability, and their families.

2.4. This commitment extends to contractors and suppliers who provide services involving children on our behalf, including guest choreographers, photographers, videographers, costume fitters, and competition organisers. Where we engage such contractors, we expect them to demonstrate their own commitment to child safety.

 3.⁠ ⁠Definitions

3.1. Child / young person: a person under the age of 18, consistent with the UN Convention on the Rights of the Child.

3.2. Child-related work: work or volunteering where contact with children is a normal and expected part of the role (not occasional or incidental) this includes all of our teaching, coaching, choreography, front-of-house, competition chaperone, and online tutoring roles.

3.3. Risk of significant harm: the NSW legal threshold that triggers a duty to report to the Department of Communities and Justice (DCJ). Note that in NSW this reporting duty specifically concerns children up to the age of 16, although our own commitment to safety in this policy applies to everyone under 18.

3.4. A full glossary of safeguarding terms (abuse, grooming, exploitation, cultural safety, etc.) is available on request from the Child Safety Officer.

 4.⁠ ⁠Scope

4.1. This policy applies to everyone who works, teaches, coaches, choreographs, volunteers, or contracts for The Sef Group Pty Ltd under any of its trading names including the Director, employed and casual staff, contractors, guest teachers, volunteers (including parent helpers and team managers), and work experience participants.

4.2. It applies across all our operations and locations: our Double Bay studio, competition and event venues, rehearsal and travel arrangements (including interstate and overseas competition trips), and our online programs delivered through Dance Unite Online.

4.3. It applies to all interactions with children connected to a person’s role with us, including during class hours, outside normal hours, at competitions, during transport, in change rooms and costuming areas, and on digital platforms and social media.

4.4. Compliance with this policy is a condition of engagement with the studio, whether paid or voluntary. Breach may result in disciplinary action, termination of engagement, and/or reporting to external authorities including NSW Police or the Office of the Children’s Guardian.

 5.⁠ ⁠Governance and Accountability

Bays All Stars is a small, owner-operated business. The following table sets out who is responsible for each aspect of child safety.


Policy development, approval and review - Sophia Franzini, Director (Child Safety Officer)

Recruitment, screening and Working with Children Checks - Sophia Franzini, Director

Staff/contractor induction, training and supervision - Sophia Franzini, Director, and any appointed Studio/Program Coordinator

Receiving and responding to concerns, complaints and disclosures - Sophia Franzini, Director (Child Safety Officer)

Risk assessment and management - Sophia Franzini, Director

External reporting, record-keeping and information sharing - Sophia Franzini, Director

5.2. Because the Director also holds the Child Safety Officer role, anyone with a concern about the Director’s own conduct should instead contact NSW Police (000 in an emergency), the Child Protection Helpline (132 111), or the Office of the Children’s Guardian directly. See Section 12.

5.3. As the studio grows, we will appoint a deputy Child Safety Officer so there is always more than one internal contact point for concerns.


 6.⁠ ⁠National Principles and NSW Child Safe Standards

6.1. We follow the ten National Principles for Child Safe Organisations, which provide a nationally consistent approach to child safety and wellbeing (see childsafe.humanrights.gov.au).

6.2. As a provider of sport, recreation and performing arts activities for children in New South Wales, we are also subject to the NSW Child Safe Standards under the Children’s Guardian Act 2019 (NSW) and the Child Safe Scheme administered by the Office of the Children’s Guardian (OCG). Sport and recreation organisations providing services to children have been required to implement these standards since 1 February 2022, and the OCG has held powers to enforce compliance since 1 February 2023.

6.3. The NSW Child Safe Standards are:
(1) Child safety is embedded in leadership, governance and culture;
(2) Children participate in decisions affecting them and are taken seriously;
(3) Families and communities are informed and involved;
(4) Equity is upheld and diverse needs are taken into account;
(5) People working with children are suitable and supported;
(6) Processes to respond to complaints and concerns are child-focused;
(7) Staff and volunteers are equipped with the knowledge, skills and awareness to keep children safe;
(8) Physical and online environments minimise the opportunity for harm;
(9) Implementation of the Child Safe Standards is regularly reviewed;
(10) Policies and procedures document how the organisation is safe for children.


 7.⁠ ⁠Recruitment and Screening

7.1. Everyone engaged in child-related work with us (employed, casual, contracted or volunteer) must hold and maintain a valid NSW Working with Children Check (WWCC) issued by the Office of the Children’s Guardian before starting, and for the duration of their engagement.

7.2. WWCCs are verified using the OCG’s free online Verification Tool before engagement, and re-verified periodically, in line with NSW requirements for organisations to keep verified records.

7.3. Recruitment for any role involving contact with children includes reference checks that specifically ask about past conduct with children, and interview questions relating to child safety.


 8.⁠ ⁠Code of Conduct

8.1. Our separate Safeguarding Children and Young People Code of Conduct sets out the standards of behaviour expected of everyone who works or volunteers with us, including acceptable and unacceptable behaviours specific to a dance, acrobatics and cheerleading environment (for example, spotting and physical contact during skills training, costuming and change room supervision, and photography/video of routines). All staff, contractors and volunteers must read, understand and sign the Code of Conduct.

 9.⁠ ⁠Training

9.1. All staff, contractors and volunteers complete a child safety induction before starting work, covering this policy, the Code of Conduct, and how to recognise and respond to concerns.

9.2. All staff complete training on recognising indicators of abuse and neglect, and on their reporting obligations, on commencement and periodically thereafter.


10.⁠ ⁠Physical and Online Environments

10.1. Studio and change rooms: change room and costuming supervision follows a “two-adult” or “in view” rule wherever practical, one-on-one, closed-door interactions between an adult and a child are avoided unless another adult is present or the interaction is clearly visible (e.g. through a window or open door).

10.2. Spotting and physical contact: acrobatics, tumbling and cheerleading skills training necessarily involves physical contact for spotting and technique correction. This contact must always be limited to what is required for the skill, explained to the dancer beforehand, appropriate to their age, and conducted in view of other staff, dancers or parents. Contact that is not required for a specific skill is not appropriate.

10.3. Private lessons: one-on-one coaching sessions require prior parental consent and must take place in a space visible to others (e.g. through a studio window or with the door open), or with another adult present.

10.4. Photography, video and social media: photos and videos of dancers are only taken, stored or shared with prior written parental consent, using studio-approved equipment and accounts, and in line with our Photography and Social Media Consent process. Personal devices are not used to photograph or film students except where expressly authorised.

10.5. Online classes and communication (Dance Unite Online): online classes are conducted through studio-approved platforms only, with a parent or another adult able to be present, and recordings/chat logs retained in line with our record-keeping obligations. Staff do not contact students directly through personal phone numbers, social media, or messaging apps. All communication with students under 18 is through studio channels or copies parents/carers.

10.6. Competitions and travel: transport and supervision arrangements for competitions, including interstate and overseas travel, are risk-assessed in advance, with clear supervision ratios and emergency contact procedures communicated to parents.


11.⁠ ⁠Risk Management

11.1. We conduct a child safety risk assessment of our studio, competition and travel arrangements, and online programs at least annually, and after any significant change to our operations (for example, a new venue, a new travel destination, or a new online program).

12.⁠ ⁠Complaints, Concerns and Disclosures

12.1. Full detail is set out in our separate Complaints Handling Procedure. In summary, if a disclosure or concern is raised, our staff will:
- Listen: without interrupting or promising confidentiality they can’t guarantee; Reassure — the child that they did the right thing and it is not their fault;
- Respect: the child’s privacy, sharing information only on a need-to-know basis; Report internally — to the Child Safety Officer as soon as possible; and
- Report externally, where required by law or where the child’s safety requires it.

12.2. If there is an immediate risk to a child’s safety, call NSW Police on 000.

12.3. For non-emergency concerns that a child may be at risk of significant harm, report to the NSW Child Protection Helpline on 132 111 (24 hours, 7 days).


13.⁠ ⁠Reporting Obligations

13.1. Under the Children and Young Persons (Care and Protection) Act 1998 (NSW), people in certain listed professions (for example teachers, doctors, nurses, police, and some children’s services roles) are mandatory reporters, legally required to report suspected risk of significant harm to a child under 16 to the Child Protection Helpline. Dance, acrobatics and cheerleading instructors are not automatically included in this list unless they also hold one of the listed roles.

13.2. Regardless of whether a particular staff member is a mandatory reporter, everyone engaged by the studio is required by this policy to report any concern, suspicion, disclosure or allegation of harm involving a child to the Child Safety Officer immediately, and to NSW Police or the Child Protection Helpline where the concern meets the threshold above.

13.3. Under the Crimes Act 1900 (NSW), it is a criminal offence for an adult not to report to police if they know, believe, or reasonably ought to know that a child abuse offence has been committed (section 316A). It is also an offence for a person in child-related work to fail to reduce or remove a known risk of a child becoming a victim of abuse (section 43B).

13.4. Reportable Conduct Scheme: certain organisations (“relevant entities” currently government departments, non-government schools, religious bodies, out-of-home care agencies and specified health services) have additional legal obligations under the Reportable Conduct Scheme, administered by the Office of the Children’s Guardian under the Children’s Guardian Act 2019 (NSW). Bays All Stars is not currently a relevant entity under this scheme; however, amendments to the Act commencing October 2026 are expected to broaden its scope. We will monitor OCG guidance and adopt any new obligations that apply to us, and in the meantime we apply the same standard of prompt internal notification and thorough investigation to any reportable-conduct-type allegation as a matter of best practice.


14.⁠ ⁠Allegations Against a Team Member

14.1. All allegations against staff, contractors or volunteers are taken seriously and handled in line with this policy and relevant legislation. The safety of children is paramount while any allegation is investigated. This may include temporarily varying or suspending a person’s duties pending the outcome.


15.⁠ ⁠Record Keeping and Privacy

15.1. Records relating to child safety concerns, disclosures, WWCC verification and training are kept securely, confidentially, and in line with the Privacy Act 1988 (Cth) and NSW record-keeping requirements, for the periods required by law.


16.⁠ ⁠Relevant Legislation

Child protection and reporting - Children and Young Persons (Care and Protection) Act 1998 (NSW)
Child Safe Standards and Reportable Conduct Scheme - Children’s Guardian Act 2019 (NSW)
Working with Children Checks - Child Protection (Working with Children) Act 2012 (NSW)
Failure to report / failure to protect offences - Crimes Act 1900 (NSW), ss 316A, 43B
Privacy of records - Privacy Act 1988 (Cth)


17.⁠ ⁠Related Documents

- Safeguarding Children and Young People Code of Conduct
- Complaints Handling Procedure
- Easy-Read Safeguarding Booklet for children and young people
- Photography and Social Media Consent process


18.⁠ ⁠Approval and Review

Effective date - 29 July 2026
Review date - 29 July 2027
Policy owner - Sophia Franzini, Director
Contact - hello@baysallstars.com | (02) 5662 2421


Version 1.0 | Date 29/07/2026 | Change description - Policy created, adapted for NSW operations of The Sef Group Pty Ltd

TERMS AND CONDITIONS OF REGISTRATION

Bays All Stars | Kinetic Dance Force | Dance Unite Online
Trading names of The Sef Group Pty Ltd (ABN 12 609 377 059)

Effective date: 26 August 2026

These Terms and Conditions apply to every registration with Bays All Stars, Kinetic Dance Force or Dance Unite Online (together, “Bays All Stars,” “we,” “us” or “our”). By registering your child (an “athlete”) for classes, you (the “parent/guardian”) agree to these Terms and Conditions on behalf of your family. These Terms sit alongside our Parent and Athlete Code of Conduct, Safeguarding Children and Young People Policy, Privacy Policy and Complaints Handling Procedure.


 1.⁠ ⁠Fees and Payment

- Lesson fees are payable by the term, in advance, at the prices set out on our current price list.* All fees must be paid by the first week of term. After this date, athletes may be unable to participate in class until fees are paid in full. A late fee of $5 per week applies to each unpaid invoice item where payment hasn’t been received within 14 days of the due date.
- A dishonour fee of $20.00 applies where a cheque or payment is returned or rejected for insufficient funds.
- Fees paid to Bays All Stars (including competition and costume fees) are not refundable or transferable, except:
(a) as required by the Australian Consumer Law (see Section 9); or
(b) at the Director’s discretion, where a medical certificate or equivalent evidence supports a long-term withdrawal due to injury or illness, in which case a pro-rata credit toward a future term may be offered. If an athlete misses an individual class for any reason, including illness, class fees remain payable and are not refunded or transferred.
- If you wish to cease lessons, you must notify Admin in writing at least two weeks before your child’s final lesson, and finalise all outstanding fees by that date, otherwise you remain liable for ongoing class fees.


 2.⁠ ⁠Dress Regulations

- For health and safety reasons, athletes must wear the correct dance shoes, have hair tied securely off their face, wear no jewellery, and wear appropriate, clean clothing at every lesson. An athlete who doesn’t meet these requirements may be unable to participate in that class, and fees for that class won’t be refunded.
- Bays All Stars accepts no responsibility for loss of, or damage to, clothing or footwear left at the studio.


 3.⁠ ⁠Costumes and Performances

- We’ll give you notice of any required costumes and their cost. By registering, you agree to purchase any costume ordered or arranged for your child. Failure to purchase the relevant costume by the required date may mean your child is unable to take part in the performance, or that the costume price increases.
- Athletes must not perform, or be presented, under the name Bays All Stars, Kinetic Dance Force or Dance Unite Online without the Director’s full knowledge and permission.
- If a performance or rehearsal falls on a regular class day, class fees are still payable, as athletes will be “learning on stage.” Where extra rehearsals are required, all athletes must attend and pay the relevant class or hall hire fees, even if they aren’t performing.
- Consistent with our Privacy Policy, registration authorises Bays All Stars to take and use photos, videos or sound recordings of your child for promotional purposes (including social media, our website, and Dance Unite Online), unless you tell us otherwise in writing. You can withdraw this consent at any time by contacting us. See our Privacy Policy for details.


 4.⁠ ⁠Class Rules

- Parents and athletes must follow directions and rules published in Bays All Stars notices, newsletters, emails, texts and brochures, or as notified by staff, and must comply with our Parent and Athlete Code of Conduct.
- Parents are welcome to watch their athlete’s first class. After that, parents are asked not to watch classes, as it can distract athletes (an exception may be made for Tiny Tumblers and Kinder Gym & Dance, on a coach’s recommendation). - Staff may ask a parent to leave the classroom or vicinity of a class at their discretion, handled respectfully and in line with our Code of Conduct.
- We ask athletes and parents to respect studio and venue property. Any damage caused by an athlete is the responsibility of their parent/guardian to fix or compensate.


 5.⁠ ⁠Communication

- It’s your responsibility as parent/guardian to stay up to date with events, payments, costumes and timetable changes, and to access information such as newsletters and updates.
- As a condition of registration, you provide your contact details and consent to us contacting you by email, SMS, phone or mail, using the details on your registration form, to keep you informed about events, requirements, updates and reminders, for up to 12 months after your child’s last class. You can unsubscribe from marketing communications, or withdraw this consent, at any time. See our Privacy Policy for details. This doesn’t affect essential communications about an existing enrolment, safety, or your account.


 6.⁠ ⁠Fitness, Safety and Risk Warning

- By registering your child, you certify they are fit to take part in physical dance, acrobatic and cheerleading classes. You must tell the Director in writing about any current or emerging injury, illness, medical condition or allergy that may affect your child’s ability to concentrate, balance, or safely take part in physical activity — this may mean they’re unable to participate in certain activities until it’s resolved.
- Risk warning: Dance, acrobatics, tumbling and cheerleading are recreational activities that carry inherent risks, including but not limited to falls, sprains, strains and fractures, and — particularly in tumbling and stunting — the risk of head, neck or spinal injury. Bays All Stars takes reasonable care in the design and supervision of our classes, including through qualified coaching staff, but cannot eliminate these risks entirely. This warning is given to you, as your child’s parent or guardian, under the Civil Liability Act 2002 (NSW). By registering your child, you acknowledge this warning and accept these risks on your child’s behalf as an inherent part of participating in these activities.
- Nothing in this clause excludes, restricts or limits any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law, including our obligation to provide services with due care and skill (see Section 9).
- If your child is injured while in our care, it will be recorded in our Injury Log Form. Please tell a coach in writing about any allergy, medical condition or contagious illness before class. For the safety of children with allergies, no food containing nuts is permitted at the studio.
- Children may only be collected after class by their parent or guardian, unless you’ve given us written permission in advance for someone else to collect them. For their own safety, each athlete must be escorted into, and collected from, the studio or hall.


 7.⁠ ⁠Registration, Suspension and Cancellation

- We want every family to feel welcome and safe at Bays All Stars. Where an athlete’s or parent’s behaviour breaches our Parent and Athlete Code of Conduct, or is inappropriate or offensive towards another athlete, family, or staff member, we may refuse, suspend or cancel a registration. Where practical, we’ll follow the graduated approach set out in that Code (a conversation, a formal warning, suspension, or, in serious cases, ending enrolment). Where a child safety concern is involved, we’ll also follow our Safeguarding Children and Young People Policy and Complaints Handling Procedure.
- Cancelling a registration under this clause doesn’t affect your rights under the Australian Consumer Law, including in relation to fees already paid for classes not yet delivered.


 8.⁠ ⁠Governing Law

These Terms and Conditions are governed by the laws of New South Wales, and the parties submit to the jurisdiction of its courts.


 9.⁠ ⁠Your Consumer Law Rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions is intended to exclude, restrict or modify any right or remedy you have under the Australian Consumer Law, or any other law that cannot lawfully be excluded. If any part of these Terms conflicts with the Australian Consumer Law, that part applies only to the extent the law allows.


10.⁠ ⁠Related Documents

- Parent and Athlete Code of Conduct
- Safeguarding Children and Young People Policy
- Child Safety Complaints Handling Procedure
- Privacy Policy

Acknowledgment

I have read and agree to these Terms and Conditions of Registration on behalf of my family.

Dancer’s name:
Parent/carer’s name:
Parent/carer’s signature:
Date:


•⁠ Class descriptions, clothing guidelines and fees are subject to change at any time; we’ll let you know of any material changes.

Contact: The Sef Group Pty Ltd (ABN 12 609 377 059), trading as Bays All Stars hello@baysallstars.com | (02) 5662 2421