Great Lakes Cheerleading: Participant Waiver & Policies
This document outlines the agreement between Great Lakes Cheerleading (GLC) and the Participant (which includes parents/guardians for children under 18) for involvement in our programs and activities. By signing this agreement, you acknowledge and agree to its terms.

Key Definitions
GLC: Refers to DALEXJ Pty Ltd, trading as Great Lakes Cheerleading, and includes its owners, volunteers, directors, officers, employees, trainers, instructors, agents, and representatives.

Participant: Means an individual 18 years or older, or a parent/legal guardian for a child under 18 years of age, engaging in Activities.

Activities: Encompasses cheerleading, tumbling, stunting, dance, strength and conditioning, gymnastics, fitness classes, team or individual competitions, performances, observation of activities, use of GLC facilities and equipment, and all related programs, clinics, seminars, and services provided by GLC.

Injury: Means all forms of physical, mental, and emotional injury related to Activities, including but not limited to death, breaks, strains, lacerations, dislocations, concussions, heart failure, heat illness, dehydration, trauma, anxiety, and fears.

Fees: Refers to the financial obligations for participation, as detailed in Schedule 1.

Your Agreement & Fees
This agreement is effective and binding upon you (the Participant), your heirs, and representatives in the event of death or incapacity.

GLC agrees to provide Activities according to this agreement. As a Participant, you must ensure all Fees are paid as outlined in Schedule 1.

Understanding the Risks
You understand that participating in Activities has inherent dangers and risks, including the potential for serious Injury or death. These risks can arise from any Activity or from the condition of GLC's facilities or equipment. While GLC takes steps to reduce risks, it is not possible to make Activities completely safe.

Specific risks associated with Activities include, but are not limited to:

Falls and Impacts: Injuries resulting from slipping, falling, or impacting against the floor, walls, equipment, or other participants during tumbling, stunting, jumps, and dance.

Physical Stress: Strains, sprains, fractures, dislocations, concussions, and other musculoskeletal injuries. Also, overexertion, dehydration, and heat illness related to intense physical activity.

Equipment: Injuries related to equipment failure (despite regular maintenance) or interaction with various equipment like mats, spring floors, and stunt apparatus.

Spotting: Injuries related to being spotted or spotting other participants.

Third-Party Actions: Injuries caused by actions of other persons conducting or assisting with Activities.

You are aware of the detailed Risk Warning and Disclaimer document provided in Schedule 2 of this agreement.

Your Responsibilities
By participating, you acknowledge and agree that:

Activities require a moderate to high level of effort and are designed to challenge your cardiovascular endurance, strength, flexibility, speed, power, coordination, agility, balance, and accuracy.

You have accurately represented your (or your child's) current level of fitness, health, medical history, and any use of medication to GLC.

You are personally responsible for your (or your child's) preparation, rest, and recovery before and after Activities.

You (or your child) will learn and obey all rules and regulations of GLC and follow instructions and directions from GLC staff during Activities.

Assumption of Risk, Release & Indemnity
Assumption of Risk: You acknowledge that participating in Activities involves inherent dangers and risks of Injury, including serious injury or death. Despite GLC taking reasonable steps to minimise risks and conduct Activities with due care and skill, Activities cannot be made completely safe. You voluntarily accept and assume all inherent risks associated with your (or your child's) participation.

Release: To the fullest extent permitted by Australian law, you release GLC from any liability for Injury, loss, or damage you (or your child) may suffer as a result of participating in Activities, except where such liability cannot be excluded by law (e.g., certain consumer guarantees relating to services provided without due care and skill). This includes, but is not limited to, liability for negligence, breach of contract, or breach of any statutory or other duty of care on the part of GLC.

Indemnity: You agree to indemnify GLC (hold harmless and protect) against any claims, costs (including reasonable legal fees), or expenses they may incur from:

Any property damage or Injury to any third party resulting from your (or your child's) participation in Activities.

Any medical costs, emergency transportation, or litigation resulting from your (or your child's) participation in Activities.

Medical Treatment & Media Consent
You (or your child) may stop participating at any time. GLC staff may also direct you (or your child) to stop if there are noticeable signs of distress.

You consent to receive first aid and medical treatment by GLC staff or authorised personnel in the event of an accident, Injury, or illness during Activities.

You consent to GLC videotaping, audiotaping, or photographing you (or your child) for instructional and promotional purposes without remuneration or further notice.

SCHEDULE 1: Fees

Fees, payment terms, and invoices will be emailed to the primary email address provided by the Participant.

SCHEDULE 2: Risk Warning and Disclaimer

General Risk Warning

Using GLC facilities, participating in or watching GLC activities are subject to risks. These include death, serious injury or illness due to:

Slipping or falling, while jumping, skipping, running, walking, lifting, and impacting against the floor, walls, equipment, other athletes, or any permanent or temporary fixtures or equipment.

Activities on or near objects such as stands, racks, weight bars, pull up bars, walls, ropes, cargo nets, medicine balls, and plyo boxes.

Falling persons or objects such as weights, dumbbells, bars, medicine balls, ropes or by any objects dropped by other persons conducting activities or assisting others.

Failure of the equipment, racks, stands, bars, attachments, anchors, ropes and harnesses.

Damage to, or loss of, your personal property.

DALEXJ Pty Ltd, trading as Great Lakes Cheerleading

Great Lakes Cheerleading: Child Safety Policy
At Great Lakes Cheerleading (GLC), the Safety, Wellbeing, and Rights of all Children and Young People are our highest priority. This Child Safety Policy reflects our unwavering commitment to providing a safe, inclusive, and empowering environment where children can experience Growth, Fun, and Community, free from all forms of harm.

We are committed to being a child-safe organisation and comply with all relevant Australian legislation and standards, including the Child Protection (Working with Children) Act 2012 (NSW) and the National Principles for Child Safe Organisations.

1. Our Commitment to Child Safety (Safety, Respect)
Great Lakes Cheerleading has a zero-tolerance approach to child abuse and neglect. We are dedicated to safeguarding and promoting the welfare of all children and young people who participate in our programs, classes, or visit our premises. This commitment is embedded in our leadership, governance, and culture, ensuring that child safety is everyone's responsibility within our #GLamily.

We actively strive to:

Create a safe environment where children feel respected, valued, and heard.

Minimise risks to children and young people across all our activities.

Ensure that any concerns about child safety are taken seriously and responded to promptly and appropriately.

2. Child Safe Standards and Principles
Great Lakes Cheerleading implements and upholds the 10 National Principles for Child Safe Organisations, which guide our practices and reinforce our core values:

Child safety is embedded in organisational leadership, governance, and culture.

Children and young people are informed about their rights, participate in decisions affecting them, and are taken seriously.

Families and communities are informed and involved in promoting child safety and wellbeing.

Equity is upheld and diverse needs are respected in policy and practice.

People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice.

Processes to respond to complaints and concerns are child-focused.

Staff and volunteers are equipped with the knowledge, skills, and awareness to keep children and young people safe through ongoing education and training.

Physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed.

Implementation of the national child safe principles is regularly reviewed and improved.

Policies and procedures document how the organisation is safe for children and young people.

3. Working With Children Checks (WWCC) (Safety)
All staff, volunteers, and contractors (paid or unpaid) who engage in child-related work at Great Lakes Cheerleading are legally required to hold a valid and verified Working With Children Check (WWCC) clearance in New South Wales, unless a specific legal exemption applies.

Verification: We meticulously verify the WWCC status of all relevant personnel through the NSW Office of the Children's Guardian before they commence any child-related work.

Ongoing Monitoring: We understand that a WWCC is subject to ongoing monitoring by the Office of the Children's Guardian. We maintain records of all WWCCs and will immediately remove any individual from child-related work if their clearance status changes or is revoked.

4. Code of Conduct (Respect, Community)
All individuals involved with Great Lakes Cheerleading – including management, coaches, staff, volunteers, contractors, and visitors – are required to adhere to our comprehensive Code of Conduct. This Code sets clear expectations for appropriate behaviour and professional boundaries when interacting with children and young people, promoting a culture of Respect and Safety within our entire #GLamily. It is available upon request and on our website.

5. Safe Recruitment and Training (Growth, Safety)
We implement robust recruitment and selection processes to ensure that all individuals working with children are suitable and reflect our child safety values. This includes:

Thorough screening, including WWCC verification, reference checks, and interviews.

Providing ongoing child safety training and education to all staff and volunteers, ensuring they have the knowledge, skills, and awareness to keep children safe. This fosters their professional Growth in child safety practices.

6. Responding to Concerns and Complaints (Safety, Respect)
Great Lakes Cheerleading encourages all children, young people, parents, guardians, staff, and visitors to raise any concerns about child safety or inappropriate behaviour. We are committed to a child-focused approach to handling all complaints and disclosures.

Reporting: Any concerns or allegations of harm to a child must be reported immediately to a senior member of staff. We have clear procedures for reporting such matters to relevant external authorities (e.g., NSW Police, Child Protection Helpline) as required by law.

Support: We will support individuals who raise concerns and ensure that all matters are investigated fairly, transparently, and promptly, respecting the privacy and best interests of the child.

7. Communication and Participation (Growth, Community, Fun)
We believe that children and young people have a right to feel safe, heard, and empowered. We actively promote their participation in decisions that affect them and seek their feedback on safety matters.

We provide age-appropriate information about their rights and how to raise concerns.

We encourage open communication between children, families, and staff regarding safety and wellbeing.

We involve families and the wider community in our child safety efforts, recognising their vital role in protecting children and fostering our Community.

8. Safe Environments (Safety)
We ensure that our physical and online environments promote safety and wellbeing for children while minimising opportunities for harm.

Physical Environment: Our premises and equipment are regularly inspected and maintained to ensure they are safe and secure for all cheerleading activities.

Supervision: We maintain appropriate supervision ratios for all classes and activities.

Digital Safety: We use secure systems for managing personal information and take steps to ensure any online interactions are safe and appropriate.

9. Review and Improvement (Growth)
Our commitment to child safety is ongoing. This Child Safety Policy and our related procedures will be regularly reviewed, at least every two years, or as legislative requirements change, to ensure they remain effective and aligned with best practices. We are always looking for ways to enhance our child safety culture and practices, ensuring continuous Growth in this critical area.

10. Contact Information
If you have any questions about this Child Safety Policy, or wish to report a concern, please contact:

Great Lakes Cheerleading Child Safety Officer:

Email: [Insert Dedicated Child Safety Email Address, e.g., childsafety@greatlakescheerleading.com.au]

Phone: [Insert Dedicated Child Safety Phone Number, e.g., 04XX XXX XXX]

In Person: Speak to a senior staff member at the front desk (Unit 1/3 Boona Street Forster NSW 2428).

For urgent matters or immediate danger, please contact NSW Police on 000.
NSW Child Protection Helpline: 132 111

Thank you for partnering with Great Lakes Cheerleading to create a safe, supportive, and truly Fun environment for all children, where they can Grow and thrive within our Community!

Great Lakes Cheerleading: Enrolment & Fee Policy
Welcome to Great Lakes Cheerleading! This document outlines our enrolment conditions, fee structures, and important policies to ensure a smooth and enjoyable experience for all participants.

1. General Enrolment & Fees
All Registration and Tuition Fees are due at the time of enrolment unless otherwise specified for specific programs (e.g., monthly tuition).

Annual Registration Fee: This mandatory fee covers insurance and includes a Great Lakes Cheerleading t-shirt. The fee is reduced each term as follows:

Term 1: $80

Term 2: $60

Term 3: $40

Term 4: $20

2. Program Specifics
a. Preschool Program (GLC Tumble Tots/ Wiggles World of Dance)

This program operates on a 'Pay-As-You-Go' basis.

Option 1: $16 per class.

Option 2: $30 for unlimited weekly classes within the Preschool Program.

b. Casual After School Classes

These classes are a termly commitment.

Class fees are $16 per class, prorated based on the number of classes remaining in the term at the time of enrolment.

c. Competitive Program

Participation in our Competitive Program requires a four-term commitment, as fully outlined in the GLC Competitive Information Packet.

Tuition for the Competitive Program is charged monthly.

3. Payment & Invoicing
Payment Methods: We accept payments via the #GLamily Portal or In-person at the gym.

Invoicing: All invoices, including fee schedules and payment terms, will be sent to the primary email address provided by the participant at registration.

Late Payments: A late fee of $25 may apply for overdue payments after 7 days or Athlete’s participation may be suspended for accounts more than 7 days overdue.

4. Make-Up Classes, Absences & Refunds
No Make-Up Classes: Due to strict coach-to-student ratios, class capacities, and our commitment to providing individual attention and a safe learning environment, we do not offer make-up classes for missed sessions.

Absences: Fees are charged for enrolment, not attendance. No refunds or credits will be issued for missed classes due to personal absences, illness, or holidays.

Refunds & Withdrawals:

Prior to Term Start: Full refunds for tuition (excluding the non-refundable Annual Registration Fee) may be issued if withdrawal occurs at least 7 days before the term begins.

After Term Start: No refunds will be issued for withdrawals after the term has commenced. In exceptional circumstances (e.g., serious injury with a medical certificate), a pro-rata credit for future terms may be considered at GLC's discretion. Competitive Program withdrawals are subject to the specific terms in the Competitive Information Packet.

5. General Policies
Changes to Schedule/Fees: GLC reserves the right to make changes to class schedules, coaching staff, and fees with reasonable notice. We will communicate any significant changes via email and our website.

Communication: Important updates, cancellations, and announcements will be shared via email. Please ensure your contact details are kept up-to-date.

Behaviour & Code of Conduct: All participants and their families are expected to adhere to the GLC Code of Conduct, promoting a respectful, positive, and safe environment. This document is available upon request and on our website.

Duty of Care: While GLC takes all reasonable steps to ensure the safety and well-being of participants, parents/guardians are responsible for ensuring their child is collected promptly after class.

Privacy Policy: Your personal information is handled in accordance with our Privacy Policy, available on our website.

By completing the enrolment process, you agree to all terms and conditions outlined in this document.

Great Lakes Cheerleading: Gym Rules & Etiquette
Welcome to The Beach House, home of Great Lakes Cheerleading! Our gym rules are designed to uphold our core values of Safety, Respect, Growth, Fun, and Community. By following these guidelines, we ensure a positive, focused, and rewarding experience for every athlete and family.

1. General Beach House & Gym Access
Safety First & Athlete Focus: Our primary commitment is to the safety and optimal focus of all athletes. For this reason, only enrolled athletes are permitted in the gym area during GLC class hours (Monday-Thursday, 3:00 PM - 8:00 PM). Parents/guardians are welcome to relax and enjoy our cafe facilities – this is your time to unwind!

Closed Classes: Fostering Independence & Growth: All our classes are closed to parent viewing. This policy directly supports our core values of fostering athlete independence, focus, and problem-solving skills. Based on educational and sports psychology research, we've found that when athletes are solely focused on their coaches, they are better able to concentrate, absorb instruction, and develop personal resilience. This dedicated time empowers your athlete to grow, take ownership of their learning, and build stronger relationships within their team environment.

Respect Our Shared Space: Just like our beautiful town of Forster, we ask that you demonstrate respect for our shared space by leaving The Beach House cleaner than you found it. Please utilise the bins provided for all rubbish. This contributes to a positive and welcoming environment for our entire #GLamily.

Fueling Safely: To maintain a clean and safe training environment, no food or drinks (other than water) are permitted inside the gym area. Please enjoy all snacks and other beverages in the designated cafe or waiting areas. Staying hydrated is essential for optimal performance and well-being!

Where Memories & Friendships Bloom: The Beach House is more than just a gym; it's a place where athletes can thrive, build lasting friendships, and create amazing memories. Our rules help cultivate a consistently positive, supportive, and energetic atmosphere for everyone involved.

2. Great Lakes Cheerleading Athlete Rules: Cultivating Excellence
Ready to Learn: Check-In Upon Arrival: When you arrive at The Beach House, please check in with our friendly receptionist at the front desk. This ensures we know you're here and ready to contribute to your team!

Preparing for Success: Waiting Area Etiquette: GLC athletes should wait quietly and patiently on the benches in the designated waiting area until their coach calls them for their class. This allows coaches to prepare effectively and promotes a smooth transition into training, reflecting our value of organisation and respect for others' time. Please do not enter the gym floor without a coach's instruction.

Safety in Motion: No Jewellery: For the safety of all athletes and to prevent injury, no jewellery of any kind (including rings, necklaces, bracelets, earrings, and watches) is permitted during GLC classes or training sessions. Please remove all jewellery before entering the gym.

Optimal Performance: Appropriate Attire: All athletes must wear appropriate athletic wear that allows for full range of motion. This typically includes comfortable shorts, leggings, t-shirts, or athletic tops. Closed-toe athletic shoes (runners) must be worn at all times in the gym for safety and performance. Dressing appropriately contributes to your comfort, safety, and ability to execute skills effectively.

Clear Vision, Safe Skills: Hair Tied Back: For safety and to prevent obstruction, all athletes with hair long enough to be tied back must have their hair securely tied back (e.g., in a ponytail, bun, or braids) before class begins.

Focus & Cleanliness: No Chewing Gum: Chewing gum is not permitted in the gym area. This prevents choking hazards and helps maintain the cleanliness of our training space, aligning with our commitment to safety and respect for our environment.

Building Respect & Learning: Respect & Listening: Always show respect to your coaches, fellow athletes, and all GLC staff. Listen attentively to instructions and follow directions promptly. This is crucial for learning, growth, and fostering a strong team dynamic.

Guided Growth: Equipment Use: All gym equipment is to be used only under the direct supervision of a GLC coach. Do not touch or use equipment without permission. This ensures safety and correct technique, supporting your skill development and progression.

Organisation & Care: Personal Belongings: Please keep personal belongings (bags, shoes, water bottles) neatly in the designated cubbies. While we encourage organisation, GLC is not responsible for lost or stolen items.

Community Well-being: Stay Home When Unwell: If you are feeling unwell or have any symptoms of illness, please stay home to protect the health and well-being of your teammates and coaches. This demonstrates care and responsibility for our entire community.

Prepared for Anything: Emergency Procedures: Familiarise yourself with emergency exits and procedures as advised by GLC staff. In case of an emergency, please follow coach's instructions immediately – your safety is our top priority.

Thank you for helping us maintain a safe, respectful, and high-energy environment at Great Lakes Cheerleading, where every athlete can grow, thrive, and have fun!

Great Lakes Cheerleading: Privacy Policy
At Great Lakes Cheerleading (GLC), we are committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and manage your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Our Commitment to Your Privacy
GLC values the trust you place in us when providing your personal information. We are dedicated to safeguarding your data and ensuring transparency in our information handling practices.

Personal Information: This refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

2. Information We Collect
We collect personal information directly related to the products and services you engage with. This may include:

Contact Details: Name, address, phone number, email address.

Demographic Data: Age, gender, relationship status.

Program Information: Details about the classes or programs you (or your child) are interested in or enrolled in, previous experience.

Health Information (Sensitive Data): Relevant medical history, injuries, and fitness levels necessary for safe participation in Activities. This is collected only with your consent and used strictly for purposes related to your safety and participation.

Payment Information: For processing fees and transactions.

3. How We Collect Information
We primarily collect information directly from you when you:

Provide it over the phone or through personal mobile devices.

Complete application or enrolment forms.

Submit your details via our website or the #GLamily Portal.

Engage with us in person at the gym.

We may also collect solicited personal information indirectly from:

Publicly Available Sources: Information accessible to the public.

Social Media: If you consent to such collection or would reasonably expect us to collect information this way (e.g., through public profiles).

Related Entities: Such as CheerCon and DALEXJ Pty Ltd, where you have consented or it is necessary for a specific purpose (e.g., a privacy complaint investigation).

Unsolicited Information: We generally only retain unsolicited personal information if it is necessary for dealing with a customer enquiry, complaint, or an investigation (e.g., your image on CCTV footage related to an incident).

4. How We Use Your Information
We use your personal information to:

Provide Services: Deliver, administer, improve, and personalise our cheerleading programs, classes, and services.

Manage Enrolments: Process payments, refunds, discounts, and enrol athletes into necessary competitions.

Communication: Respond to your queries and complaints, provide updates, cancellations, and announcements.

Personalisation: Tailor classes and experiences, and identify individuals where appropriate (e.g., for safety or progression).

Marketing & Development: Provide relevant marketing offers, conduct market research, analyse data for program development, and plan for future locations/classes. We will seek your consent for direct marketing where required by law.

Safety & Welfare: Ensure athlete safety, provide first aid if needed, and address duty of care responsibilities.

Insurance: Insure athletes through third-party insurers.

Fraud Prevention: Protect your information (e.g., credit card details).

Record Keeping: Maintain accurate and current customer information.

5. Disclosure of Your Information
We do not disclose your personal information to third parties unless permitted or required by law, or with your consent. Third parties we may disclose information to include:

Our Related Companies: Such as CheerCon and DALEXJ Pty Ltd.

Service Providers: Including IT, advertising, marketing, mail houses, and third-party fulfilment contractors.

Professional Advisors: Accountants, bookkeepers, auditors, and lawyers.

Payment System Operators: And financial institutions.

Government Agencies: As required by law.

Insurers: For athlete insurance purposes.

Overseas Disclosure: Some of our service providers operate internationally, primarily in the United States of America and the Asia Pacific Region. We may transfer personal information overseas when using these services (e.g., cloud computing, data storage), to comply with foreign legal requirements, or for international payments. We take steps to ensure these third parties protect your information to a standard comparable to the APPs.

6. Data Security
We take active steps to protect the personal information we hold from loss, unauthorised access, use, modification, disclosure, or other misuse. Our security measures include:

Storing data in restricted access premises.

Requiring password authentication for database access.

Using firewalls, SSL technology, and encryption for data transmission where appropriate.

When personal information is no longer required, we securely destroy, delete, store, or de-identify it.

7. Website & Communications
Cookies: When you interact with our website, our system may send a 'cookie' to your device. This small piece of data helps recognise your device, manage your sessions, and collect anonymous website traffic data to improve our services. This data is not used to identify individuals.

Email and SMS Subscription Lists: We maintain electronic communication lists on an 'opt-in' basis. If you wish to be removed, you can reply with an 'opt-out' request. We will never knowingly send you electronic messages without your consent, in compliance with the Spam Act 2003 (Cth).

8. Your Privacy Choices & Rights
You have the right to:

Anonymity/Pseudonymity: Where feasible and lawful, you can interact with GLC anonymously or using a pseudonym, though this may limit the services we can provide.

Access: Request access to the personal information we hold about you.

Correction: Ask us to correct any inaccurate, incomplete, or outdated personal information we hold about you.

9. Information for Employees & Suppliers
Employees: We collect personal information (including sensitive information like health data, where necessary and with consent) from current, future, and past employees for employment-related services such as recruitment, payroll, professional development, and injury support. This may involve disclosure to recruitment agencies or other third-party service providers who are contractually obliged to comply with the Privacy Act.

Suppliers: We collect limited personal information (e.g., name and contact details of contacts) from suppliers for business purposes like sourcing products, quality control, and communication. This information is held securely and disclosed only for related business purposes.

10. Queries, Complaints & Contact
If you have any queries, wish to request access to or correction of your personal information, or make a formal complaint, please contact us:

Email: hello@greatlakescheerleading.com.au

Mail: Unit 1/ 3 Boona Street Forster NSW 2428

Phone: 0417 889 837

We will consider your complaint promptly and contact you to seek a resolution. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Great Lakes Cheerleading: Refund Policy
This document outlines the refund policy for Great Lakes Cheerleading (GLC) programs and classes. We aim to be transparent and fair while maintaining the operational integrity of our programs.

1. Annual Registration Fee
The Annual Registration Fee (which covers insurance and a GLC t-shirt) is non-refundable once paid, regardless of withdrawal date or program type.

2. Program-Specific Refund Policies
a. Preschool Program (GLC Tiny Tumblers)

As this program operates on a 'Pay-As-You-Go' basis ($16 per class or $30 for unlimited weekly classes), refunds are not applicable for individual or weekly class payments once the class has commenced or the weekly period has begun.

b. Casual After School Classes

Casual After School Classes are a termly commitment, with fees prorated at the time of enrolment based on classes remaining in the term.

Withdrawal Before Term Start: If a participant withdraws from a Casual After School Class at least 7 days prior to the official start date of the term, a full refund of the tuition fees (excluding the non-refundable Annual Registration Fee) may be issued.

Withdrawal After Term Start:

No refunds will be issued for withdrawals from Casual After School Classes once the term has commenced. Fees are charged for enrolment, not attendance.

No refunds or credits will be provided for missed classes due to personal absences, illness, holidays, or other reasons.

c. Competitive Program

The Competitive Program involves a four-term commitment, and tuition is charged monthly.

Withdrawal from the Competitive Program is subject to the specific terms and conditions detailed in the GLC Competitive Information Packet. Please refer to that document for comprehensive policies regarding competitive program refunds, notice periods, and any applicable cancellation fees.

3. General Refund Conditions
Absences: Fees are charged for enrolment in a class or program, not for attendance. Therefore, no refunds or credits will be issued for missed classes due to personal absences, illness, holidays, or any other reason, unless specifically outlined below under "Exceptional Circumstances."

No Make-Up Classes: Due to strict coach-to-student ratios, class capacities, and our commitment to maintaining a safe learning environment and providing individual attention, we do not offer make-up classes for any missed sessions.

Exceptional Circumstances: In rare and exceptional circumstances, such as a serious, long-term injury or illness (supported by a valid medical certificate outlining inability to participate for an extended period), a pro-rata credit for future terms may be considered at the sole discretion of Great Lakes Cheerleading management. Any such consideration will be made on a case-by-case basis and does not guarantee a refund or credit.

Program Changes: While rare, GLC reserves the right to alter class schedules, coaching staff, or program offerings. In the event of a significant program cancellation or change initiated by GLC where an alternative cannot be provided, affected participants will be offered a pro-rata refund or credit for the impacted classes.

4. How to Request a Refund
All refund requests must be submitted in writing via email to hello@greatlakescheerleading.com.au. Please include the participant's name, program, reason for withdrawal, and any supporting documentation (e.g., medical certificates).

Please Note: This refund policy is subject to review and may be updated periodically. Your understanding and adherence to these terms allow us to maintain high-quality programs and services for all participants.

The Hangout Forster: Your Safety & Our Agreement
Welcome to The Hangout Forster! Before you jump into the fun, please read this important document carefully. It explains the risks involved in our activities and how this affects your legal rights. By signing this, you confirm you understand and agree to these terms.

1. Understanding the Risks
Participating in activities at The Hangout Forster, such as trampolining, jumping, flipping, using our soft play areas, and rides (which we call 'the Activities'), involves inherent risks. This means there's a chance of personal injury, and in rare cases, even death.

Specific risks you should be aware of include, but are not limited to:

Twists, sprains, and broken bones

Head, neck, or spinal injuries

Paralysis

Death

Your Responsibility: Before you start, please make sure you fully understand all the risks involved in the Activities. This includes considering any personal health conditions you may have that could increase these risks.

By signing this document, you acknowledge and agree that:

You are aware of the general risks and the specific risks mentioned above.

You choose to participate in these Activities voluntarily and entirely at your own risk.

This document serves as a formal 'risk warning' under relevant Australian laws (like the Civil Liability Act 2002 in NSW and WA).

2. Waiver and Release: What This Means For Your Rights
Australian Consumer Law generally provides guarantees that services will be provided with reasonable care and skill. However, for recreational activities like those at The Hangout, the law allows us to ask you to agree that these guarantees may not apply in certain circumstances.

By signing this document, you understand and agree that, as much as legally possible:

You limit your right to sue The Hangout Forster (and its staff and agents) if the Activities or associated services are not provided with reasonable care and skill.

You release The Hangout Forster (and its staff and agents) from all liability for certain types of harm you might suffer while participating. This includes:

Death

Physical or mental injury (including making an existing injury worse)

Catching or making a disease worse

Any other condition, occurrence, or behaviour that could be harmful to you.

This means you are waiving and releasing certain claims you or your family might otherwise have against The Hangout Forster for injury, loss, or damage arising from your participation, even if due to our negligence, to the fullest extent permitted by law.

Important Choices:

You do not have to sign this document or agree to limit your rights.

However, if you choose not to sign, The Hangout Forster may refuse to allow you to participate in the Activities or use our services.

Even if you sign this document, you may still have other legal rights that cannot be excluded by law.

Future Visits: By signing this document, you agree that this waiver and release applies to every visit you make to The Hangout Forster until you tell us in writing that you want to change or withdraw your consent, or we provide you with a new document to sign. You won't need to sign a new waiver every time you visit.

3. General Conditions of Entry
Follow Instructions: You must always follow the instructions of The Hangout Forster staff. This is essential for your safety and the safety of everyone around you. If you don't follow instructions, you may be asked to leave the premises and could be refused entry in the future, without a refund for any unused time.

Promotional Media: We sometimes use promotional videos or photos that may include your image during the Activities. By signing this document, you consent to this use. If you do not wish for your image to be used, please let us know in writing.

Security Footage: You acknowledge that security video cameras are in use in public areas of The Hangout Forster for safety and security purposes, and you consent to this use.

By signing this document, you confirm that you have read, understood, and agree to all the terms and conditions outlined above.