Privacy Policies
Jul 01, 2025 08:40 PM
Great Lakes Cheerleading: Privacy Policy
At Great Lakes Cheerleading (GLC), we are committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and manage your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Our Commitment to Your Privacy
GLC values the trust you place in us when providing your personal information. We are dedicated to safeguarding your data and ensuring transparency in our information handling practices.
Personal Information: This refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.
2. Information We Collect
We collect personal information directly related to the products and services you engage with. This may include:
Contact Details: Name, address, phone number, email address.
Demographic Data: Age, gender, relationship status.
Program Information: Details about the classes or programs you (or your child) are interested in or enrolled in, previous experience.
Health Information (Sensitive Data): Relevant medical history, injuries, and fitness levels necessary for safe participation in Activities. This is collected only with your consent and used strictly for purposes related to your safety and participation.
Payment Information: For processing fees and transactions.
3. How We Collect Information
We primarily collect information directly from you when you:
Provide it over the phone or through personal mobile devices.
Complete application or enrolment forms.
Submit your details via our website or the #GLamily Portal.
Engage with us in person at the gym.
We may also collect solicited personal information indirectly from:
Publicly Available Sources: Information accessible to the public.
Social Media: If you consent to such collection or would reasonably expect us to collect information this way (e.g., through public profiles).
Related Entities: Such as CheerCon and DALEXJ Pty Ltd, where you have consented or it is necessary for a specific purpose (e.g., a privacy complaint investigation).
Unsolicited Information: We generally only retain unsolicited personal information if it is necessary for dealing with a customer enquiry, complaint, or an investigation (e.g., your image on CCTV footage related to an incident).
4. How We Use Your Information
We use your personal information to:
Provide Services: Deliver, administer, improve, and personalise our cheerleading programs, classes, and services.
Manage Enrolments: Process payments, refunds, discounts, and enrol athletes into necessary competitions.
Communication: Respond to your queries and complaints, provide updates, cancellations, and announcements.
Personalisation: Tailor classes and experiences, and identify individuals where appropriate (e.g., for safety or progression).
Marketing & Development: Provide relevant marketing offers, conduct market research, analyse data for program development, and plan for future locations/classes. We will seek your consent for direct marketing where required by law.
Safety & Welfare: Ensure athlete safety, provide first aid if needed, and address duty of care responsibilities.
Insurance: Insure athletes through third-party insurers.
Fraud Prevention: Protect your information (e.g., credit card details).
Record Keeping: Maintain accurate and current customer information.
5. Disclosure of Your Information
We do not disclose your personal information to third parties unless permitted or required by law, or with your consent. Third parties we may disclose information to include:
Our Related Companies: Such as CheerCon and DALEXJ Pty Ltd.
Service Providers: Including IT, advertising, marketing, mail houses, and third-party fulfilment contractors.
Professional Advisors: Accountants, bookkeepers, auditors, and lawyers.
Payment System Operators: And financial institutions.
Government Agencies: As required by law.
Insurers: For athlete insurance purposes.
Overseas Disclosure: Some of our service providers operate internationally, primarily in the United States of America and the Asia Pacific Region. We may transfer personal information overseas when using these services (e.g., cloud computing, data storage), to comply with foreign legal requirements, or for international payments. We take steps to ensure these third parties protect your information to a standard comparable to the APPs.
6. Data Security
We take active steps to protect the personal information we hold from loss, unauthorised access, use, modification, disclosure, or other misuse. Our security measures include:
Storing data in restricted access premises.
Requiring password authentication for database access.
Using firewalls, SSL technology, and encryption for data transmission where appropriate.
When personal information is no longer required, we securely destroy, delete, store, or de-identify it.
7. Website & Communications
Cookies: When you interact with our website, our system may send a 'cookie' to your device. This small piece of data helps recognise your device, manage your sessions, and collect anonymous website traffic data to improve our services. This data is not used to identify individuals.
Email and SMS Subscription Lists: We maintain electronic communication lists on an 'opt-in' basis. If you wish to be removed, you can reply with an 'opt-out' request. We will never knowingly send you electronic messages without your consent, in compliance with the Spam Act 2003 (Cth).
8. Your Privacy Choices & Rights
You have the right to:
Anonymity/Pseudonymity: Where feasible and lawful, you can interact with GLC anonymously or using a pseudonym, though this may limit the services we can provide.
Access: Request access to the personal information we hold about you.
Correction: Ask us to correct any inaccurate, incomplete, or outdated personal information we hold about you.
9. Information for Employees & Suppliers
Employees: We collect personal information (including sensitive information like health data, where necessary and with consent) from current, future, and past employees for employment-related services such as recruitment, payroll, professional development, and injury support. This may involve disclosure to recruitment agencies or other third-party service providers who are contractually obliged to comply with the Privacy Act.
Suppliers: We collect limited personal information (e.g., name and contact details of contacts) from suppliers for business purposes like sourcing products, quality control, and communication. This information is held securely and disclosed only for related business purposes.
10. Queries, Complaints & Contact
If you have any queries, wish to request access to or correction of your personal information, or make a formal complaint, please contact us:
Email: hello@greatlakescheerleading.com.au
Mail: Unit 1/ 3 Boona Street Forster NSW 2428
Phone: 0417 889 837
We will consider your complaint promptly and contact you to seek a resolution. If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner (OAIC).