Privacy Policy


Nov 02, 2026 05:48 AM


Privacy Policy — Resonance Mentoring LLC (dba Resonance Studios)

Effective Date: January 1, 2026
Resonance Mentoring LLC, dba Resonance Studios (“Resonance Studios,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and retain information in connection with our website, parent portal, classes, rehearsals, performances, events, and communications (collectively, the “Services”).

By using our Services, enrolling, registering through the parent portal, attending classes/events, or communicating with us, you understand and agree to the practices described below.

1) What We Collect

We may collect information that you provide or that is generated through your use of our Services, including:

A. Parent/Guardian and Student Information

Names, contact information (email, phone, address)

Student details needed for enrollment/placement (age/grade, program selection, participation details)

Emergency contacts and authorized pickup information (if applicable)

Messages and communications (email, text, portal messages)

B. Billing and Account Information

Account balances, invoices, payment history, credits/charges, and related account activity

Payment method details may be collected and processed through our third-party portal/payment provider (see Section 3)

C. Website/Portal Usage Information

Basic technical data (device/browser info, IP address)

Site/portal interactions (pages visited, actions taken)

Cookies or similar tools may be used by our website and/or third-party services (if enabled)

2) How We Use Information

We use information for studio operations and legitimate business purposes, including to:

Provide instruction, rehearsals, events, and programs

Manage enrollment, rosters, attendance, scheduling, and communications

Maintain accounts, process payments, and enforce studio policies/agreements

Produce and manage performances (including programs, cast lists, and show logistics)

Maintain safety, supervision, and operational integrity at rehearsals/events

Improve studio operations, customer service, and communications

Protect the studio, our staff, and our community (including preventing fraud, abuse, or disruption)

3) Third-Party Parent Portal (DanceStudio-Pro / Studio Pro)

Our parent portal and certain account functions are provided through a third-party platform (DanceStudio-Pro / Studio Pro or related providers). Information you submit through the portal may be collected, stored, and processed by that provider under their terms and privacy practices.

Resonance Studios is not responsible for the privacy practices or security practices of third-party platforms. We encourage you to review the third-party provider’s policies.

4) How We Share Information

We do not sell personal information.

We may share information as needed to operate the studio and the Services, including:

Service providers and vendors (e.g., parent portal/payment processing, email/text services, website hosting) who help us run the studio

Staff, teachers, volunteers, and chaperones to the extent necessary for supervision, instruction, safety, and event operations

Event venues and production needs (for example: check-in lists, programs, and backstage logistics) when required for a performance or event

Legal, safety, and policy enforcement purposes (e.g., responding to lawful requests, protecting rights and safety, preventing fraud, collecting balances due, or enforcing agreements)

We may disclose information if we believe it is reasonably necessary to protect Resonance Studios, our students/families, staff, volunteers, or the public.

5) Photo/Video Practices and Opt-Out Requirement

Photos/videos and show recordings are addressed in our Photo/Video Release (separate from this Privacy Policy). We may take and use photos/videos for studio purposes as described in that release, including recordings for performances, programs, studio promotions, and marketing.

If you do not want photos or videos of yourself or your student(s) used by the studio, you must notify us in writing by email at Brooke@stgmusic.com
. Your email must include:

the full name(s) of the enrolled participant(s), and

what you are requesting (no photo/video use, or specific limitations).

Opt-out requests will take effect 30 days after we receive written notice, to allow adequate time for production, printing, scheduling, editing, and administrative processing. Until the opt-out effective date, the account will be treated according to the permissions on file and the Photo/Video Release terms.

Materials already created or in circulation are not subject to removal. This includes, without limitation, items that have already been printed, distributed, posted, published, recorded, edited, produced, or shared prior to the opt-out effective date (for example: recital programs, flyers, advertisements, videos, social media posts, website pages, and show recordings). Resonance Studios is not required to recall, delete, or edit previously produced materials.

Please note: certain classes, events, or performances may require photo/video participation or recording for operational reasons (such as recitals, showcases, or productions). Opting out may limit participation in specific activities.

6) Communication Preferences

By enrolling or providing your contact information, you consent to receive studio communications that are reasonably related to your enrollment and participation (e.g., scheduling, billing, studio updates, event information, policy notices). You may request communication preference changes by emailing Brooke@stgmusic.com
, but essential operational messages may still be sent as needed.

7) Data Retention

We retain information as long as reasonably necessary for studio operations, including:

enrollment and instructional records

billing/account records

communications and policy acknowledgments

dispute resolution, safety, and legal compliance

We may retain certain information even after a student stops attending, especially where records are needed for business, legal, accounting, or policy enforcement purposes.

8) Data Security

We take reasonable measures to protect information; however, no system can guarantee complete security. You are responsible for maintaining the confidentiality of your portal login information and for keeping your contact and billing details current in the portal.

9) Your Choices and Requests

You may request to review or correct certain account information by contacting Brooke@stgmusic.com
. For student safety and account protection, we may require verification before making changes.

Important: Certain deletion requests may not be possible where information must be retained for legal, accounting, policy enforcement, or operational reasons.

10) Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11) Contact

Questions or requests:
Resonance Studios
Email: Brooke@stgmusic.com