3. FEES
3.1 Payment
3.1.1 Fees are non-refundable and non-transferable, except where otherwise specified in these Terms and Conditions.
3.1.2 Tuition fees are paid weekly via direct debit. Charges are posted each Monday and processed on Thursdays for the upcoming week. Although payments are processed weekly, enrolment and associated fees constitute a full-term commitment.
3.1.3 All families must enrol in Autopay using a nominated bank account, debit, or credit card. Bank transfers or cash payments are not accepted.
3.1.4 Transaction fees apply as follows:
Credit card: 1.80% + 35c
Bank account: 1% + 35c
3.1.5 Account balances are viewable at any time via the Dance Pro app or desktop login.
3.1.6 Accounts will not be split due to shared custody arrangements.
3.1.7 Accountholders must update payment details in Dance Pro upon card expiry or any change in account information.
3.1.8 The Avenue and Studio Pro do not store credit card/bank information; all data is held securely with the merchant processor (Stripe/BECS).
3.2 Trials, Discounts and Rebates
3.2.1 Every new student is entitled to one (1) no-obligation trial lesson per style of class. If the student enrols, the trial is charged; otherwise, it is free.
3.2.2 Current students are entitled to one (1) no-obligation trial lesson when trying a new class. If they continue, the trial is charged; otherwise, it is free.
3.2.3 For Health Care concession card holders:
A 10% discount applies for children enrolled in up to two (2) classes.
The discount lapses upon card expiry; cardholders must maintain a valid card on file.
3.2.4 The Avenue is a provider of the NSW Government’s Active Kids and Creative Kids rebates. Redeemed vouchers must be emailed to the studio office to be applied as a credit.
3.2.5 Vouchers expire on 31 December each year. The Avenue cannot:
Refund or credit unused or partial rebate amounts.
Transfer the rebate to another party after lodgement.
3.3 Registration Levies
3.3.1 Preschool (Ready Set Dance) annual levy: $15 per child (covers program prop maintenance, licences and Term 4 medal).
3.3.2 K–12 Registration fee: $35 per child (covers insurance and licences).
3.3.3 Performance levy for Troupe, Crew, or Extension Programs: covers eisteddfod entry, additional rehearsals, and related activities.
3.3.4 Levies are compulsory and non-refundable. Payment of the levy is required in order for the student to commence in their class or program.
3.3.5 Levies are charged at enrolment and at the start of each new calendar year.
3.4 Fees in Arrears
3.4.1 Sufficient funds must be available for autopay. In the case of insufficient funds:
No dishonour fee is applied by The Avenue; fees may be charged by your bank.
A manual payment must be made via Dance Pro to keep your account up-to-date.
3.4.2 Missed payments not cleared within 14 days will incur a 5% late fee, and students may not attend programs until the outstanding balance is paid in full.
3.4.3 Families experiencing financial hardship should contact the studio to discuss solutions.
3.4.4 EC Credit Control Debt Recovery may be engaged for outstanding invoices, with all recovery costs charged to the accountholder.

3.5 Class Passes (Ladies Classes ONLY)
3.5.1 A Class Pass provides access to a specified number of individual classes, for selected programs at The Avenue. The Class Pass must be paid for in full at the time of purchase before any bookings can be made.
3.5.2 Class Passes are non-refundable once purchased. Passes may not be exchanged for cash, term enrolments, or other services.
3.5.3 Class Passes are purchased via DancePro and are valid for six (6) months from the date of purchase, unless otherwise stated.
3.5.4 Class credits automatically expire at the end of the validity period and are non-refundable and non-extendable.
3.5.5 All unused class credits expire on 31 December each year, regardless of the original purchase date.
3.5.6 Classes are subject to availability at the time of booking, and must be made in advance via DancePro.
3.5.7 Class Passes are not transferable between students or family members without prior approval from The Avenue.
3.5.8 Cancellations must be made at least twelve (12) hours prior to the scheduled class in order to retain the class credit. Cancellations made within twelve (12) hours, or non-attendance without notice (“no-shows”), will result in forfeiture of that class credit. In exceptional circumstances (e.g. injury), The Avenue may, at its discretion, offer an extension or partial credit.
3.5.9 If a class is cancelled by The Avenue (e.g. due to staff illness, extreme weather, or unforeseen circumstances), the class credit will be reinstated, and passholders will be notified as soon as possible.

By enrolling in any program, class, or service offered by The Avenue Performance Studio, I acknowledge and agree to the following Terms and Conditions as established by Stewart Tait Pty Ltd, trading as The Avenue Performance Studio (“The Avenue”).

1. ENROLMENT
1.1 For students in Years K–12, enrolment at The Avenue operates on a term basis, in line with NSW school term dates. Students are automatically re-enrolled each term unless notice of withdrawal is provided (see Item 5). An exception applies to Term 1, where classes commence on 19 January, prior to the official start of the NSW school term.
1.2 For preschool students (Ready Set Dance), classes run year-round from 12th January 2026 – 19th December 2026 (see Item 4.6).
1.3 If The Avenue is open on a public holiday, classes will proceed as scheduled and fees will apply as normal. If the studio is closed on a public holiday, or if a family is on holiday and provides prior notice, the family’s account will be adjusted accordingly.
1.4 Enrolment requires a nominated parent/guardian to create an account with Dance Pro, which can be accessed via mobile app or desktop portal. Student and parent information is stored securely and used only for the purposes of enrolment, billing, communication, and legal compliance.
1.5 Student and account details (including fees) are only discussed with the registered accountholder. Secondary parents/guardians can be added via their Dance Pro account.
1.6 By enrolling, parents/guardians agree to be contacted by The Avenue via email, Band, and phone (see Item 2).
1.7 By enrolling, you agree to read and abide by The Avenue’s Terms and Conditions of Enrolment, Parent Code of Conduct, and Student Code of Conduct, which outline the values, behaviours, and expectations of our safe and child-centred community.

2. COMMUNICATION
2.1 Parents/guardians agree to be contacted by The Avenue using the following methods:
Email: For whole-studio communications, newsletters, and important updates.
Band: For class-specific or program-specific communication.
Phone: For urgent matters or time-sensitive queries.
2.2 Queries, feedback, or concerns should be directed to the studio email or phone during business hours Monday–Friday, 9:30-11:30am & 3:30-6pm, Saturday 8-12 The studio will respond as promptly as possible within these hours.
2.3 Parents/guardians are responsible for ensuring their contact details are current in their Dance Pro account to receive communications from The Avenue.

3. FEES
Please see seperate Fee T&C's

4. MISSING CLASSES
4.1 The Avenue does not provide refunds or credits for unattended classes.
4.2 Make-up lessons are available to preschool (Ready Set Dance) students only and are subject to class availability.
4.3 If a class is cancelled by The Avenue and a make-up class is not offered, a credit equal to the class fee will be provided to accountholders.
4.4 Extended absence due to sickness, injury, or surgery (4+ consecutive weeks) requires:
Written notice with medical certificate.
Notification at the time of the incident for consideration of a possible fee waiver.
4.5 Extended holiday absence (4+ consecutive weeks) requires:
Written notice prior to the end of the previous term;
A 50% tuition discount may be offered to hold the child’s place in their classes.
4.6 Ready Set Dance preschool leave:
Six (6) weeks of leave are provided to all accountholders, which can be taken in full or split across the year.
The Avenue requires three (3) weeks’ written notice of any intended leave period.

5. WEATHER / UNFORESEEN CLOSURE
5.1 The Avenue may cancel classes, workshops, or events due to extreme weather, staff unavailability, or other unforeseen circumstances. Families will be notified as soon as possible (typically within a few hours of any change) via email, Band, or Dance Pro.
5.2 Where possible, make-up lessons or account credits may be offered at the studio’s discretion.
5.3 The Avenue is not liable for any loss, inconvenience, or additional costs incurred as a result of such cancellations.

6. CANCELLATIONS AND CLASS CHANGES
6.1 Enrolment at The Avenue is a term-based commitment. Once a term has commenced, no cancellations, refunds, or credits will be issued for missed classes or withdrawal from classes for any reason.
6.2 If a family intends to withdraw enrolment for the following term, a minimum of two (2) weeks’ notice must be provided, which means notifying the office by the end of the current term.
6.3 As the first instalment of the following term’s fees is processed during the school holiday period, families who have not provided notice of withdrawal by the end of term will be automatically re-enrolled and billed as usual, and will remain liable for those fees.

7. ACCOUNT CREDITS
Credits must be used within six (6) months of issue or by 31 December of that calendar year.

8. PRIVATE TUITION (PT)
8.1 To book or discuss PT lessons, please contact The Avenue via email or phone.

8.2 PT may be booked as a:
Standalone lesson: ad hoc / once-off
Solo Performance: predetermined series of lessons for a solo performance item
Term-based lesson: weekly, for the term’s duration
8.3 Payment must be given to the teacher on the day of your lesson: correct cash in a sealed, labelled envelope.
8.4 PT lessons must be paid in full at the time of the lesson. Lessons may be postponed or cancelled if payment is not received.
8.5 PT lessons are non-refundable. In the event of illness or unforeseen circumstances, make-up lessons may be offered at the discretion of the assigned teacher, subject to staff and studio availability.
8.6 For term-based PT lessons, notice must be provided by the end of the current term to discontinue lessons for the following term, allowing sufficient time to offer the spot to a waitlisted student.
8.7 PT is not eligible for discounts or rebates unless advertised.

9. SPECIAL EVENTS (SE)
9.1 Payment for all Special Events (including school holiday workshops, event tickets, or other non-tuition programs) is due in full at the time of booking.
9.2 Bookings may be cancelled by The Avenue if payment is not received.
9.3 Special Event bookings are non-refundable. The only exception is if The Avenue cancels the event, in which case a full refund will be issued.
9.4 Special Event bookings are not eligible for any discounts or rebate schemes offered by The Avenue, unless explicitly advertised.

10. COSTUME LEVY & CONCERT OPT-OUT (END OF YEAR)
10.1 Costume levies are applied per class in which a student is enrolled.
10.2 Levies are charged in two installments: a non-refundable deposit at the beginning of Term 3, and the remaining balance in the September/October school holidays.
10.3 Families may opt out of concerts by providing written notice within the studio-specified period. Failure to do so will result in full costume charges being applied.
10.4 Costume instalments are non-refundable for change of mind after fourteen (14) days from the initial payment due date. If a family changes their mind within the 14-day period, they may request a credit or refund by emailing info@theavenue.net.au within that timeframe.
10.5 Costume prices vary depending on class age group, level, troupe size, and materials used. The Avenue endeavours to keep costs reasonable and sources costumes ethically. Costumes and accessories may be hired or reused wherever possible.

11. MEDICAL AND ILLNESS
11.1 Parents/guardians must fully disclose their child’s medical history, including any conditions, action plans, and required medications, at the time of enrolment.
11.2 Families must promptly notify The Avenue of any new or existing injuries, illnesses, or medical conditions that may affect a student’s participation in classes, rehearsals, or performances. The Avenue may contact parents/guardians for further information where necessary, and may request medical clearance from a qualified practitioner (such as a GP or physiotherapist) before the student resumes participation, depending on the nature and extent of the injury, illness, or condition.
11.3 Qualified First Aid personnel are available to administer care. Parents/guardians may opt out of First Aid provision in writing at the time of enrolment. In the event of a serious incident, The Avenue may seek emergency medical attention if deemed necessary.
11.4 To maintain a safe and healthy environment, unwell children must not attend classes. The Avenue reserves the right to request that a child be collected if they are deemed too unwell to participate safely.
11.5 Students with communicable illnesses, including but not limited to gastroenteritis, conjunctivitis, influenza, or COVID-19, must not attend until symptoms have cleared and any relevant exclusion periods have passed in accordance with public health guidelines.
11.6 Any medication to be administered during class must be provided in its original packaging, clearly labelled with the student’s name, dosage, and instructions. Staff may only administer medication with prior written approval from the parent/guardian and in accordance with the provided instructions.
11.7 Emergency Procedures: In the event of an emergency at the studio (including fire, natural disaster, or other critical incidents), The Avenue staff will take all reasonable steps to ensure the safety and wellbeing of students.
Parents/guardians will be contacted as soon as practicable using the contact details provided in the Dance Pro account.
Students will be directed to a designated safe meeting point as instructed by staff.
It is the responsibility of parents/guardians to ensure their contact information is current so that communication can occur promptly.

12. UNIFORM & GROOMING
Appropriate uniform ensures student safety, allows teachers to monitor correct technique, and fosters a sense of camaraderie among all students.
12.1 Branded studio uniforms are recommended for all classes, and can be purchased via The Avenue’s website or in person at reception. Alternatively, students may wear dancewear in the studio’s club colours (blue, white, and black).
12.2 Students must wear the correct dance shoes for their class style, which can be purchased from local dancewear retailers.
12.3 Jewellery, watches, or other accessories are not permitted unless required for medical reasons, with prior notification to the studio. Long hair must be securely tied back to prevent interference with movement.
12.4 Uniform and grooming standards apply to all classes, rehearsals, workshops, performances, and events where students represent The Avenue. Students may be asked to sit out if wearing unsafe or inappropriate attire.

13. PARKING
13.1 Loftus: the shared driveway is for staff only; there is ample street and council parking available.
13.2 Yarrawarrah: please park in the council carpark available.

14. GENERAL CONDUCT
14.1 Drop-off and pick-up of students must be prompt. If you are running late, please notify the office via email, phone, or the Dance Pro portal so staff can be informed.
14.2 Late pick-up exceeding 15 minutes after the scheduled end of class may incur a fee to compensate staff for additional time.
14.3 Parents/guardians are responsible for the supervision and safety of students before and after class times, unless the child is enrolled in The Avenue’s supervised Walking Service, in which case they are supervised from collection until the commencement of their class.
14.4 Please notify The Avenue in advance of your child’s absence via email, phone, or the Dance Pro portal.
14.5 Studios may not be entered without a teacher or manager present. Parent viewing is permitted only during scheduled times; family members and friends are not allowed inside studios during classes unless prior permission has been granted by the teacher.
14.6 Video recording or photographing of classes is not permitted without explicit studio permission. Please refer to the Parent Code of Conduct and Student Code of Conduct for policies regarding mobile phone use.
14.7 Students should not bring valuables, including iPads, gaming devices, or expensive personal items. Students are responsible for the care of their belongings.
14.8 Waiting rooms, bathrooms, and common areas must be left clean and tidy. Take all rubbish and personal belongings with you, and return shared items to their proper place.
14.9 Students and parents must take reasonable care of studio property, including furniture, decorations, and equipment. The Avenue is not liable for injury, loss, or damage caused by unapproved use of studio property.
14.10 The Avenue is a non-smoking, alcohol-, drug-, and vape-free zone.
14.11 Noise must be kept to a reasonable level so classes are not disrupted. Toddlers and young children must be supervised at all times.

15. PHOTOGRAPHY & MEDIA CONSENT
By enrolling my child, I acknowledge that The Avenue may capture photographs or video of students. I understand that a separate Photography & Media Waiver exists, which I must complete to either provide consent or opt out.

16. CHILD SAFETY
The Avenue is committed to the safety and wellbeing of all students. By enrolling, parents/guardians and students agree to adhere to the studio’s Child Safety Policy. The full policy is available on request and is incorporated by reference into these Terms and Conditions.

17. THE AVENUE RIGHTS
The Avenue reserves the right to:
Modify, amend, or cancel classes, schedules, or programs at its discretion.
Refuse service or ask to leave any student or parent not adhering to policies, Codes of Conduct, or Terms and Conditions, or acting disruptively or dangerously.
Suspend or expel a student or family for bullying, swearing, or any behaviour that breaches these terms or the accompanying Codes, following reasonable attempts at conflict resolution. All fees are required to be paid up until the date of notice in these circumstances.

18. DUTY OF CARE
The Avenue takes all reasonable care in the conduct of its classes and activities to provide a safe and supportive environment for students. While every effort is made to minimise risk, participation in dance and related physical activities involves an inherent risk of injury. The Avenue, its staff and contractors accept no liability for injuries or accidents that occur before, during or after class time.

This Code of Conduct sets out the values and behaviours we ask parents and guardians to follow, so we can all support a safe, respectful, and inspiring dance community. For all practical information around studio operations, terms and procedures, please refer to our Terms and Conditions of Enrolment.
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At The Avenue, our goal is to create a respectful, inclusive, and inspiring environment where every dancer feels safe to grow, learn, and shine. We dance with integrity, professionalism, respect, and kindness: taking care of one another and the environment around us.
Parents and guardians are an essential part of our community. By modelling these same values, you help shape a positive learning environment where all students can flourish.

1. We Respect Every Person
Respect is the foundation of our community. When adults demonstrate courtesy and care, our dancers learn to do the same.
Treat teachers, students, staff, and other families with kindness, patience, and professionalism: both in person and online.
Speak positively about the school, staff, and students. Bullying, gossip, criticism, or any form of negative commentary (including on social media) can damage the trust we work hard to build.
Please support our inclusive philosophy: dance is for all bodies, backgrounds, and abilities. Discrimination, harassment, or exclusion of any kind will not be tolerated.
If you have a concern, please raise it respectfully and privately with the appropriate teacher or the studio director. We welcome open communication and are committed to resolving matters with fairness, compassion and care.

2. We Value Effort, Growth and Teamwork
We believe that effort and attitude matter more than perfection.
Encourage your dancer to approach their classes with focus, courage, curiosity and resilience.
Avoid comparing your child’s progress to others; every dancer’s journey is unique and to be championed.
We celebrate hard work, effort and commitment - not just results!
Please refrain from interrupting classes, offering corrections, or distracting students while lessons are in progress.
Please switch mobile phones to silent whilst in our studio waiting areas.

3. We Support our Child’s Preparedness and Commitment
Reliability and consistency help young dancers build discipline and confidence.
Ensure your child arrives on time, dressed in the correct uniform with hair neatly groomed.
Please notify the studio in advance if your child will be absent due to illness, injury, or personal circumstances.
Encourage your child to take responsibility for being prepared, punctual, and present.

4. We Prioritise Safety and Wellbeing
The physical and emotional safety of our students is our highest priority.
Once your child is dropped off, please ensure they remain on the premises until collected, unless prior permission has been granted by both a parent/guardian and a teacher.
Discuss safe behaviour with your child, including staying inside the building and waiting in designated areas between classes.
For students with long afternoons or back-to-back classes, please pack healthy, nut-free snacks that provide sustained energy. Please join us in supporting healthy habits: adequate sleep, nutrition that fuels their growing bodies, and hydration all contribute to your child’s wellbeing and performance.
Inform teachers of any injuries, illnesses, or wellbeing concerns that may affect your child’s participation.
Model calm communication: if your dancer experiences conflict, fatigue, or distress, we will always support them with empathy and understanding.

5. We Care for Our Space
Our studio is a shared space and deserves to be treated with care.
Encourage your child to clean up after themselves and respect all studio property.
No food, sticky drinks, or chewing gum are allowed inside the studios.
Food may only be eaten in the designated waiting areas; please remind your child to place rubbish in the bins provided.
No alcohol, drugs, cigarettes or vapes are permitted on the premises or surrounding environment.
Please notify staff immediately if you observe a safety concern or maintenance issue.

6. We Model Positive Online Behaviour
We ask all members of our community to use social media responsibly and in a way that upholds the values of The Avenue:
Please refrain from posting photos or videos of other students, teachers, classes, or rehearsals without permission.
Please do not post images taken inside bathrooms, dressing rooms, or other private changing spaces.
Avoid posting negative, critical, or disrespectful comments about students, families, teachers, or other studios. We encourage a culture of positivity; celebrating effort, growth, and the achievements of all.
To protect the creative work of our teachers and choreographers, choreography or class material learned at The Avenue must not be shared or posted online without prior permission, as it is protected by copyright.

7. We Represent Our Community with Pride
As members of The Avenue, our families represent the spirit and integrity of our school both inside and outside the studio.
Demonstrate sportsmanship and respect toward all teachers, students and other studios.

Use social media responsibly: celebrate achievements, but avoid posting negative comments, private studio content, or photos/videos taken without consent.
Photos or videos must never be taken or shared from bathrooms, dressing rooms, or changing areas.
When posting or sharing media from classes, rehearsals, or performances, please ensure you have permission from the teacher and that the content reflects our community positively.

Resolving Concerns Together
At The Avenue, we value open communication and problem-solving grounded in respect and collaboration.
If an issue arises, please follow these steps:
Raise the matter calmly and privately with the relevant teacher, who will consult with the studio director. Alternatively, please directly contact the studio director.
We will endeavour to respond in a timely manner, and address your concerns so that there is a positive, fair and comfortable outcome for all.
In serious cases, further discussion or mediation may occur with the appropriate persons to reach a respectful resolution.
Aggressive, disrespectful, or inappropriate communication towards staff, students, or families may result in a review of enrolment with The Avenue Performance Studio.

Our shared goal is always to maintain a positive, safe, and inclusive environment where every child family feels valued and supported.

Purpose:
The Avenue Performance Studio (“The Avenue”) may capture photographs, audio recordings, and video recordings of students during classes, rehearsals, concerts and performances, and other studio activities. These materials may be captured and produced by The Avenue team or through the professional engagement of an external media company, and used for promotional, educational, social media, and internal distribution purposes. This release explains how media may be used and establishes consent while respecting privacy and copyright.

Consent
I, the parent/guardian of the student named below, consent to The Avenue photographing and/or recording my child during studio activities, including classes, concerts, showcases, and other programs or events my child participates in. These images, audio, or videos may be used for:
The Avenue website and social media channels, including (but not limited to) Facebook, Instagram, YouTube, and other platforms, whether currently in existence or developed in the future;
Studio newsletters, printed and promotional materials such as flyers, brochures, and displays;
Videos, television, and other electronic or digital media;
Partners’ and sponsors’ websites, social media, newsletters, and marketing or fundraising materials;
Internal use, including educational purposes, events, and the distribution of professionally captured and edited content over email, Band, or any other internal communication method adopted by The Avenue (for example, concert and showcase material).
Furthermore, I agree that:
All photographs and recorded materials remain the property of The Avenue. The materials may be edited at The Avenue’s sole discretion, and I waive any rights to inspect or approve finished media products in which my child appears.
Neither I nor my child is entitled to any payment or royalties for the use of these materials.
Neither I nor my child will claim copyright ownership.
Privacy and Safety
The Avenue upholds a rigorous safety policy regarding the use of social media, photography, and video materials to protect the privacy and wellbeing of all students. This policy includes (but is not limited to) the following:
Photographs and videos will never be taken in private areas, including bathrooms, dressing rooms, or other changing spaces.
The Avenue’s social media channels are public platforms, meaning posts may be viewed, shared, or reposted by others. However, all content shared by The Avenue will be carefully curated to ensure it is appropriate, child-centred, and aligned with our values of safety and respect.
No child will be identified by full name or have personal information disclosed.
All social media platforms will be actively moderated, and any comments or user-generated content deemed unsafe, harmful, or inappropriate will be removed.
Students must not post or share choreography, class material, or performance content learned at The Avenue without teacher permission, in accordance with copyright and intellectual property laws.
Withdrawing Consent
I understand I may withdraw consent at any time by providing written notice to the studio. If consent is withdrawn, The Avenue will cease future publication or online posting of new materials featuring my child. Materials already produced or disseminated prior to withdrawal may remain in circulation. The Avenue is under no obligation to recall, delete, or destroy them.

Acknowledgment and Agreement
I have read and understood The Avenue’s Photography, Video, and Social Media Release (Full Consent). By signing below, I consent to photographs and videos of my child being used for both internal (studio concerts, rehearsals, educational purposes) and external (social media, website, advertising, promotional) use by The Avenue.

By enrolling my child at The Avenue Performance Studio, I confirm that I have read and understood the Terms and Conditions of Enrolment.
I am the parent/legal guardian of the registered student. I understand that The Avenue and its staff will take reasonable care of my child, but participation in dance and related activities carries inherent risks. I acknowledge and accept that The Avenue and its employees, contractors, and agents are not liable for any loss, injury, or illness incurred during classes, rehearsals, performances, or other events.
I have provided accurate and complete medical information and have sought appropriate medical advice where necessary. I give permission for The Avenue to seek and arrange medical attention for my child if deemed necessary in the event of illness or injury, in accordance with the medical information I have provided.
I also acknowledge and agree to all related waivers, including the Parent Code of Conduct, Student Code of Conduct, and Photography, Video, and Media Release consent.
All information I have provided is true and correct, and I confirm that I have read, understood, and agree to the Terms and Conditions of Enrolment as set by The Avenue Performance Studio.