Mosaic Creative Studios: Music Department
Below you will find a list of Parent Policies for Mosaic Creative Studios
Updated January 2025

A yearly Registration Fee is Required.

To register all families must be registered in auto-pay. Families have the option to pay their instillments by the 7th of every month. After 7 days the card on file will be charged for the monthly lessons.

3% Electronic Fees: All electronic processing fees are unable to be refunded

Scheduling Communication Update
Moving Forward all Scheduling requests will be going through Stephanie Rodgers, our owner. This will help us streamline the process with our teachers and families.

To make any changes to your schedule or inform us of any missed lessons please email Stephanie at stephanie@mosaiccreativestudios.com.

Or you can Text our Main phone line at (262) 444-5810.

This line cannot text you back but we will receive it and be able to inform the teacher of the change in scheduling.

If a student needs to miss a lesson, or is running late, we ask that you inform Stephanie as soon as possible.

Makeup Lesson Policy Update
Moving forward we will be offering all students 1 make up lesson a semester during the pre-scheduled makeup week. To receive this makeup lesson the staff needs 48 hours notice of rescheduling.

After 1 missed lessons if you need to cancel more lessons, and give the studio 48 hours notice, you will receive $25 in credit back on your account to be used toward the next months lessons. This $25 credit will only be credited on your account if we are given 48 or more hours notice of the change. The credit will never expire on your account but will not be refunded as cash.

There will be no makeups or credits for no call and no show missed lessons.

Social Media
Mosaic is very active on Facebook and Instagram. On those two platforms we will be sharing the fun and exciting things our students get to be a part of as well as brag about the amazing things our students are doing.

If you have any concerns about images or videos of your student being featured (not tagged) on our social media platforms please let us know.

We encourage all of our families to actively participate in our Social Media by liking, commenting and sharing frequently.
PHOTO & VIDEO RELEASE: I agree that Mosaic Creative Studios may record my participation, appearance, likeness, and voice on any digital, analogue, or other device or storage medium (the “Materials”). I hereby unconditionally and irrevocably consent to Mosaic Creative Studio’s use of the Materials for any legal purpose. I waive any right to be paid for use of the Materials or to object to the use of the Materials for any purpose, including, publishing, printing, displaying, exhibiting, distributing, or otherwise publicly using the Materials. Mosaic Creative Studios may edit, crop, retouch, or otherwise alter the Materials to reveal my preferred name in the Materials or do so by descriptive text or commentary. All intellectual property rights that are associated with the Materials are the sole property of the Mosaic Creative Studios.
Bullying
Mosaic’s Mission is to create and sustain a creatively inspired and safe space for all of our young students. Mosaic is a space where creative risks are encouraged. In order to maintain a creatively safe environment no bullying of any kind will be tolerated.

First Offense: We understand that young students are learning and growing, both as actors and humans. If less than supportive or kind behavior is seen or reported each young artist will be addressed in private by their teacher. The situation will be discussed with the child directly and privately as to not sham or embarrass the student. The situation with both parents will be shared immediately.
Second Offense: If the behavior is repeated a private meeting with the student and parents will be scheduled before the next rehearsal and an action plan will be put in place to help the student correct the behavior.
Third Offense: After the third offense Mosaic Reserves the Right to expel the student from the class, assign them a different learning environment or remove them from Mosaic completely.

Student Contract

Being Prepared for Rehearsal:
I agree to be in our assigned rehearsal space and ready to begin rehearsal on time. Being prepared means that you are in the rehearsal room, with your script and pencil and water bottle placed ready for you when you need it and you are waiting for warmups to begin.
Being ready for rehearsal means being in rehearsal appropriate clothing. Proper rehearsal attire --comfortable and which allows the actor to move with complete freedom and without restriction.
Examples of such attire include sweats, athletic shorts, leotards, tights, and t-shirts, tennis shoes, ballet, character, and or Jazz Shoes.
I agree to meet "off book" deadlines by having my lines, songs and choreography memorized.

Being a Considerate and Kind Cast Member:
I agree to assist with the production of the show in any capacity. I understand that putting on a great Mosaic show is a group effort and I will be there to support my fellow castmates throughout the entire production.
As part of being in a group effect, I understand that my mood and attitude affect everyone present at rehearsal. So, I will have a positive attitude, even on days when I have a million reasons to not be open-minded and willing to work.
Sometimes there are things that are stopping you from being an open minded and available cast mate. Your Mosaic directors are here to support you so if something is bothering you please tell your director at the start of class so they can help you have the best rehearsal possible.
I understand this show requires collaboration, and I agree to contribute my ideas and energy at appropriate times.
I agree to do all that I can to make rehearsals the best they can be.
If during runs of the show you are asked to remain quiet until your entrance we ask for your full cooperation.
Disrupting rehearsal is not acceptable at any time.
Talking or making any unnecessary noise hinders your fellow cast members ability to work and slows down the rehearsal process for your show. By staying quiet while you are not in a scene shows great respect to your fellow cast mates.
This rule does not apply if you are in pain, worried or concerned about anything. Your safety comes first.

Professional Policies:
I understand the Director will make final choices pertaining to my role(s).
Audition Prep is a part of all of our rehearsal schedules to equally support and prepare all actors at Mosaic. This is a great opportunity to discuss all casting thoughts and procedures with your director.
If casting does not end in the results you were hoping for, you are encouraged to discuss why your director has decided the role you were assigned is the best place for you in rehearsal.
Ensemble work is crucial to the productivity of the rehearsal process and crucial to Mosaic. To that end the actor should endeavor to:
Maintain an environment where everyone feels free to explore, experiment, and take risks without fear of failure or ridicule. Support and, where possible, assist fellow actors in their efforts.
The actor should endeavor to keep an open mind and foster a willing attitude that allows for experimentation and exploration of the text and performance. Actors are subsequently expected to communicate when they don't understand something or are having difficulty making an interpretation work.
Any actor who's attitude within the rehearsal process is significantly disruptive to the progress or morale of the acting company will be dismissed from the scene.
The actor's discipline is to remain involved and engaged in rehearsal at all times even when not actively working. This includes when they are in rehearsal but not on stage. Learn by watching.
The director, stage manager or technical director are the only people who should stop the 'action' in rehearsal. Actors should continue performing in spite of mistakes, missed lines, blocking, or side coaching until instructed to hold, freeze, etc.
Each actor is responsible for maintaining his or her script.
Each actor is expected to keep notes and blocking in their script
Each actor is expected to have their script at every rehearsal, even when off book.
Actor’s cell phones are not permitted in the rehearsal room or theater under any circumstances.
Actors can keep all personal items in the lobby cubbies.
Your director will make accommodations to secure actor’s cell phones at the actor’s request.
An actor is never to handle, use, or play with the props or costumes of another actor.
Disrespect will not be tolerated! Students will not show disrespect for the director or their classmates/cast mates.


I __________________ understand that I am a valued member of the Mosaic’s Young Actors’ Company. Part of being a valued member of Mosaic means that I will abide by all of these rules in order to assist my fellow Mosaic cast members. Being in Mosaic will be the most fun if all members of Mosaic respect each other and the process. I ___________________ will do my best to make sure this is possible.

Mosaic Creative Studios: Theatre Department
Below you will find a list of Parent Policies for Mosaic Creative Studios
Updated January 2024

Refunds
Removing a Student with more than 30 days in advance of classes starting: Refund- full amount minus the 20% down payment.
Removing a Student with less than 30 days before classes start: Refund will be the 50% of total tuition minus the 20% down payment.
Removing a Student within the first 2 weeks of class: Refund will be the 25% of total tuition minus the 20% down payment.
Removing a Student from a class after the first 2 weeks of class: No refund.

There are no refunds on Brio gift cards or Club Brio money spent here at Mosaic but can be returned to your Brio account if you so choose.

Using Past Credits for Future Classes
Mosaic is happy to honor past credits acquired from Brio Studios for classes in 2024. Credits can be applied to future classes in 2024 but cannot be combined with any additional discounts or sales, but only applied to the full cost of the program. Credits will also only be honoured as payment options through December 2024. Credit cannot be used toward Tickets, Apparel, Merchandise or 3rd party activities.

3% Electronic Fees: All electronic processing fees are unable to be refunded

Attendance
Theatre is a group experience and each student in the program plays an integral part of the production rehearsal process as well as the core curriculum education. In order to best serve our students and casts as a whole we ask that you follow and agree to the following attendance policies
Two Weeks Notice: All rehearsal conflicts must be communicated with either Sam Harnen or Stephanie Rodgers two weeks in advance.
Limited Conflicts: If you are aware that your actor will have a consistent conflict this must be communicated before the audition process is complete. We do not want to set any of our actors up for a stressful situation and need to put each cast member into a role where they will be successful.
Missing without Notice: We understand that conflicts arise without notice. If your actor has to miss rehearsal without 2 weeks notice we hold the right to require a private makeup lesson, at an additional cost, to help aid in catching your actor up for what they missed in class. This might not be always necessary but we hold the right to require a private makeup lesson at our discretion.
Lead Roles and Conflicts: If your actor has been cast in a leading role in the show and misses more than 4 rehearsals you will be required to set up private lessons, at an additional cost, to ensure your actor is prepared for the show.

Communication
Below is a comprehensive list of the modes of communication we will be using so that you will always be up to date with the activities, schedules and opportunities we have here for your actor.
Mosaic’s Modes of Communication
Monthly Newsletter: At the beginning of every month you will receive a newsletter from Sam Harnen outlining the upcoming events of the month, important dates and information for both rehearsals and the upcoming performances.
Google Folder: All cast resources (including but not limited to the Monthly Newsletter, Audition Sides, Rehearsal Tracks, and Choreography Videos) can be found in your Casts’ Google Folder. This is shared with your Welcome Letter, in each Monthly Newsletter and on the Websites Parent Portal.
Parent Facebook Group: Important Updates and Reminders (as well as some fun rehearsal footage) will also be linked and shared in our Parent Facebook Group.

Communicating with Mosaic
Classroom Concerns: If at any time you are concerned about something happening within the classroom for your actor we ask that you email both Stephanie and Sam with your concerns right away.
Casting Concerns: Please see Casting Policy Below.
Payment or Financial Concerns: If you have questions about your account or payment plans please contact Stephanie directly.
Scheduling Issues or Questions: If you have updates to your conflict calendar or questions about an upcoming event, please email Sam directly.
Donations, Scholarship Funds or Marketing: If you are seeking a donation from Mosaic, would like to assist with our Scholarship Fund or have any questions about our Marketing please contact Jody directly.
Stephanie: Stephanie@mosaiccreativestudios.com
Sam: Sam@mosaiccreativestudios.com
Jody: Jody@mosaiccreativestudios.com

Social Media
Mosaic is very active on Facebook and Instagram. On those two platforms we will be sharing the fun and exciting things our students get to be a part of as well as brag about the amazing things our students are doing.

If you have any concerns about images or videos of your student being featured (not tagged) on our social media platforms please let us know.

We encourage all of our families to actively participate in our Social Media by liking, commenting and sharing frequently.
PHOTO & VIDEO RELEASE: I agree that Mosaic Creative Studios may record my participation, appearance, likeness, and voice on any digital, analogue, or other device or storage medium (the “Materials”). I hereby unconditionally and irrevocably consent to Mosaic Creative Studio’s use of the Materials for any legal purpose. I waive any right to be paid for use of the Materials or to object to the use of the Materials for any purpose, including, publishing, printing, displaying, exhibiting, distributing, or otherwise publicly using the Materials. Mosaic Creative Studios may edit, crop, retouch, or otherwise alter the Materials to reveal my preferred name in the Materials or do so by descriptive text or commentary. All intellectual property rights that are associated with the Materials are the sole property of the Mosaic Creative Studios.

Casting Policy
All Casting is Finalised. We do guarantee that all students in our full programs receive featured casting. We will not be engaging in conversations, emails, or phone calls about casting decisions after casting goes out. If you or your child would like direct feedback regarding their placement, we ask that you wait one week before contacting us for that feedback. We will not be responding to any messages regarding audition placements prior to that. It is important that all actors wait until after the first read through of the show to fully understand the project as a whole and all the opportunities they will have throughout the performance.

Bullying
Mosaic’s Mission is to create and sustain a creatively inspired and safe space for all of our young students. Mosaic is a space where creative risks are encouraged. In order to maintain a creatively safe environment no bullying of any kind will be tolerated.

First Offense: We understand that young students are learning and growing, both as actors and humans. If less than supportive or kind behavior is seen or reported each young actor will be addressed in private by Ms. Sam or Ms. Stephanie. The situation will be discussed with the child directly and privately as to not sham or embarrass the student. The situation with both parents will be shared immediately.
Second Offense: If the behavior is repeated a private meeting with the student and parents will be scheduled before the next rehearsal and an action plan will be put in place to help the student correct the behavior.
Third Offense: After the third offense Mosaic Reserves the Right to expel the student from the class, assign them a different learning environment or remove them from Mosaic completely.