Confidentiality & Communication Policy
Upon registration, all families must supply Impact Dance complex with a phone number and email of a parent and/or guardian as email is the primary method of communication.

It is understood that families are to read all emails from Impact Dance Complex in their entirety to ensure all information is communicated.

All personal contact information will remain strictly confidential with Impact Dance Complex and will not be shared.

Conduct:

Negative and inappropriate behavior (deemed by Impact Dance Complex) which can include gossiping, bullying, physical altercations or negative comments will not be tolerated and may result in removal from a routine, the competitive company, or expulsion with no refund of tuition.

At Impact Dance Complex., our goal is to provide a fun and positive learning environment for children where they can express themselves through the art of dance. We will provide high-quality training with educated and experienced teachers. We hope to instill and teach work ethic in our dancers so that they can feel and be proud of their successes.

Our students and parents - without exception - are expected to treat each other and their teachers, their parents with the highest level of respect.

Dancer’s must abide by the dress code. Dancers who do not abide by the dress code will not be allowed to participate in class. More than two instances of failure to comply will result in disciplinary action.

Dancer’s must keep their belongings organized and clean and to leave all areas in the same condition or better than they found it at classes, rehearsals and performances.

Dancers must report any injury occurring while in class, at rehearsal, or at all performance immediately to their instructors, or whoever is in charge of them at the time.

All dancers must be toilet-trained, unless participating in a class where they are accompanied by a parent/guardian.

Prohibited items are jewelry, chewing gum, perfume/cologne, snacks with peanuts, nuts or nut products, offensive language or innuendo on clothing.

Requirements of Participation in Activities Policy
Dancers must meet the minimum age requirements.

Dance instruction requires that the dancers are physically capable of moving, capable of following instructions and communicating.

Impact Dance Complex reserves the right to request that students who do not participate in class, are habitually late or habitually in violation of the dress code or other studio rules, withdraw from the studio.

All dancers must be physically capable to participate without danger to themselves or others.

## Hygiene and Protection Policy

As we enter flu season, it is crucial to prioritize the health and safety of all dancers, staff, and families and wanted to share a friendly reminder of our Hygiene and Protection Policy. The following hygiene and protection protocols must be strictly adhered to at all times, including when in the lobby and common areas.

**Open Wounds, Cuts, or Sores**

All open wounds, cuts, or sores must be securely covered before entering the studio. This is essential to prevent potential infections.

**Illness**

If you are feeling unwell or are showing symptoms of illness, stay home. You can always catch up on choreography through the videos provided. Dancers who arrive sick will be sent home immediately. Prioritizing rest will ensure a faster recovery and reduce the risk of spreading illness to others.

**Warts**

Dancers with warts must wear grippy socks at all times, including in the lobby and during class. In jazz classes, turners must be worn over non-grippy socks. This prevents potential spread and protects the well-being of other dancers.*Non-compliance will result in being sent home for the day.*

These policies are non-negotiable and **apply to everyone in the studio.** While these situations may be uncomfortable, they are necessary for maintaining a safe and supportive environment. Your cooperation is not only appreciated but required for the continued success of our **shared space.**

A legal parent or guardian must agree to allow and give permission to Impact Dance Complex to use any photos or video footage of their child/children (ie. class instruction, rehearsals, or performances) for promotional, social media, and advertising use and purposes, should Impact Dance Complex choose to do so in regards to the advertising of Impact Dance Complex.

Exceptions can be made, please contact Miss.Linnea if you would like your family to be excluded from promotional material.

Summer Classes, Programs, Camps & 8-Week Sessions : Full payment is due at the time of registration. No refunds will be issued for cancellations made less than 30 days prior to the program start date. If you are cancelling before the 30 days, a 30% deposit will be held as a credit on your account and 70% will be refunded.

FULL YEAR CLASSES

Registration / Administration Fee

A non-refundable $32 + HST registration fee applies once per year, per dancer.

Families pay a maximum of $50 + HST per year (regardless of the number of dancers).

This fee applies only to full-year recreational classes (September–June) and does not apply to summer programs, camps, or workshops.

Season Commitment

Classes run from September through June, following the school year.

Registration is a commitment for the full season.

Payment Plan

All families must provide a pre-authorized payment method (Debit, VISA, or MasterCard) through the Parent Portal at the time of registration.

Tuition for the full season (September–June) is divided into 10 equal installments, unless paid in full upfront.

The first installment is due upon registration and secures your dancer’s spot.

Remaining installments are automatically charged to the card on file on the 1st of each month (October 1 – June 1).

Important Notes:

Monthly installment amounts are equalized across the season; they do not vary by the number of classes in a given month.

Payments continue until written notice of withdrawal is received.

Failure to attend class does not constitute withdrawal.

There are no refunds for missed classes or partial months.

Late Payments

Payments more than 10 days overdue will incur a $20 late fee per payment.

Dancers with unpaid balances may be removed from their class or program until the account is brought up to date.

This policy is strictly enforced.

WITHDRAWAL POLICY

By enrolling at IMPACT Dance Complex, you are committing to a space in your selected class(es) for the full season. The studio makes financial and scheduling commitments based on registrations, including staffing, facility planning, costuming, and choreography. To keep our programs sustainable and fair for all families, the following withdrawal policies apply.

Notification Requirement
All withdrawals must be submitted in writing using the official IMPACT Withdrawal Form by the parent or guardian whose name is on file. Verbal, text, or email notifications will not be accepted as official withdrawal. Tuition fees remain payable until the written withdrawal form is received.

Tuition and Refunds
Monthly tuition is non-refundable after the first business day of the month. Families must complete the withdrawal form a minimum of 7 days before the upcoming month to unenroll for the following month. Dancers may continue attending classes until the end of the month following withdrawal.

Withdrawal Fees
A withdrawal fee applies per class when discontinuing a program mid-season. This fee helps cover administrative costs and ensures classes remain financially viable.

Tiny Programs (30 min): $20 per class

Petite & Up Programs (45+ min): $30 per class

After 30 days from registration: $50 per class (all levels)

All fees are subject to HST.

Costume, Competition, and Additional Fees
Costume deposits and orders are non-refundable once placed. If a dancer withdraws after a costume has been ordered, the full costume balance will remain due and the costume will be distributed to the family. For competitive students, competition entry fees and choreography fees are non-refundable once paid or submitted. Any outstanding tuition, costume, competition, or additional fees will remain due in full at the time of withdrawal.

Late Season Withdrawals
Withdrawals made after March 1, 2026, will not be eligible for refunds or tuition adjustments for the remainder of the season. This policy ensures choreography, rehearsals, and recital preparations are not disrupted late in the year.

Short-Term Sessions, Camps, and Summer Programs
For 8-week sessions, summer classes, PD Day camps, and specialty programs:

Cancellations made more than 30 days before the start date will receive a 70% refund, with 30% retained as a non-refundable deposit or held as credit if requested.

Cancellations made within 30 days of the start date are non-refundable.

No refunds or credits will be issued for missed classes, early withdrawals, or no-shows once the session begins.

Acknowledgement
By signing the registration agreement, families acknowledge that they have read and agree to follow the IMPACT Dance Complex withdrawal policy. Failure to follow the withdrawal procedure does not relieve families of financial responsibility for tuition and associated fees.