CENTRE POINTE STUDIO POLICIES
DISCIPLINE POLICY
At Centre Pointe Ltd, maintaining discipline and class protocol is essential to creating a positive learning environment for all dancers. If a student consistently struggles with behavior or listening, a letter will be sent to parents requesting support. In more serious cases, the student may be asked to step away from class until they are ready to participate respectfully.
CP upholds a clear code of conduct focused on mutual respect, good manners, and individual responsibility. All students are taught proper class and exam etiquette to prepare them for both internal and external performance opportunities.
PHOTO POLICY
Parents, guardians, and performers grant Centre Pointe Ltd the right to use any photos or videos taken during classes, performances, competitions, workshops, or studio events for promotional purposes.
PRIVATE LESSON POLICY
All private coaching sessions must be paid in advance. Cancellations require at least 24 hours’ notice, otherwise, the session will be forfeited without refund. If a student cancels with notice, sessions will be rescheduled based on teacher availability. If the studio cancels, the session will be rescheduled or refunded.
CLASS MAKE - UP POLICY
No refunds or proration for classes missed including scheduled holidays. You may make-up classes at any time during the term whether of the same level or lower.
DROP CLASS POLICY
Parents must notify the studio one month prior to the start of a new term. Only written notice via email or hand-delivered to our front desk will be acceptable. Please note: If a student does not attend class for a period or 3 weeks without notification then the student's place will be offered to a waitlist candidate. The registration fee and tuition fee is non refundable.
DROP OFF & PICK UP POLICY
Be sure your student arrives 5 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. Instruct your student to wait inside the building and you should escort them from the building to your car. During peak times the parking lot is crowded. Please take into consideration
that our students may include young children. Please drive slowly
and carefully. Do not take a chance on your student running to and from your car.
PAYMENT & REFUND POLICY
Payments MUST be made by the beginning of term unless a payment plan has been established. Payment methods can be by Online Transfer or Cash Only. NO CHECKS ALLOWED. Refunds on term fees can be applied 14 days into term minus the classes attended, emergency circumstances outside of the 14 day period will be issued with the discretion of the studio owners. There are no refunds for performance packages or examination fees.
INCLUSIVE LEARNING POLICY
If your child has a learning challenge please advise us by email or personal meeting so that we can be sure to tailor activities to suit the needs of your child.
ENROLLMENT POLICY
At Centre Pointe all information is processed and emailed via our on-line portal. It is vital that we have your correct contact information on file at all times. If your contact details change please amend them as soon as possible to ensure uninterrupted communication. Please be sure to keep your profile information up to date throughout the terms.
GROOMING & UNIFORM POLICY
Students are required to purchase Centre Pointe uniform items & dance shoes as required for each performance genre & grade level. These items are available for purchase at Centre Pointe retail store. Please be advised that your performer is required to attend class in appropriate Centre Pointe uniform items. A neat, clean, freshly groomed appearance is expected at all levels. Appropriate grooming is a part of your performers training; it also ensures their safety in the learning environment; it demonstrates respect to fellow students and teachers. CP facility's staff will not be responsible for ANY items that may be lost or stolen. Be sure your student's personal items are marked with their name. Performers attending with inappropriate grooming will be required to watch class.
CELLPHONE POLICY
Please be advised that Centre Pointe is a 'cell phone free area' for performers! We have provided cell phone receptacles in all studios for your performers' use. We have advised students that access to their cell phone will be restricted during studio time, we actively encourage students to interact with one another and to enjoy the company of their dance friends.
