Theatre Kidz – Frequently Asked Questions and Terms and Conditions
By enrolling your child in Theatre Kidz and accepting these Terms and Conditions, you agree to abide by the policies outlined below.**
1. How does my child get to the class after school?
At the end of the school day, your child will go straight from their classroom to the school hall (or allocated space). Their class teacher or school staff will safely hand them over to the Theatre Kidz team.
There’s no need to collect your child at the normal school finish time — we’ve got it covered!
2. What should my child wear?
Children should wear comfortable clothing they can move in, such as leggings, joggers or shorts.
* Theatre Kidz T-shirt (if they have one) or all-black clothing
* Trainers or plimsolls are ideal
3. What does my child need to bring?
Please send your child with:
* A named water bottle
* A small, nut-free snack for before the session (fruit, crackers or a cereal bar work well)
4. How much do the classes cost and how are payments taken?
On average, classes work out at around £5.50 per hour, although this may vary slightly by school.
Fees are charged as a **fixed monthly membership**, calculated across the academic year on a pro-rata basis. This means some months may include more sessions than others due to school holidays, INSET days or school events, but the cost is spread evenly throughout the year.
* Payments are collected via Autopay on the 7th of each month
* No payment is taken in August**
To enrol, please log into the Parent Portal:
👉 https://app.gostudiopro.com/online/tpa
Scroll to the bottom, select **"Enrol in Autopay"**, and add your payment method.
5. What happens in a Theatre Kidz class?
Each session is fun, high-energy and confidence-boosting. Children take part in:
* Drama games
* Singing and vocal warm-ups
* Dance routines
* Creative performance work
Our focus is on confidence, creativity, teamwork and making sure every child feels included and has fun.
6. What if my child needs to cancel Theatre Kidz?
Theatre Kidz classes run on a monthly membership basis.
If you wish to cancel your child's place, please let us know **before the final day of the month**.
If notice is received after this point, the following month's payment will still be due.
Your child can continue attending until the end of the paid month. We will then:
* Remove them from the register
* Cancel their Autopay
* No further payments will be taken
Your child is always very welcome to return to Theatre Kidz in the future.
7. What happens if Theatre Kidz cancels a class?
Cancellations by Theatre Kidz are very rare.
If a session needs to be cancelled due to staff sickness, the missed class will be credited to your account and automatically applied against the following month's payment.
If a session is unable to take place due to circumstances beyond Theatre Kidz's reasonable control, including unexpected school closures (eg - a burst water pipe, extreme weather, or other unforeseen events) monthly membership fees will remain payable. Theatre Kidz will endeavour to provide a replacement session where reasonably possible, but this cannot be guaranteed.
8. What happens if my child is absent?
If your child is unable to attend a session, there is no need to let us know unless it is a long-term absence.
As places are reserved and staffed in advance, we are unable to offer refunds or credits for missed sessions due to illness, holidays or other commitments.
9. Do you offer taster sessions?
Yes — we offer taster sessions for new children, subject to availability.
Children will need to be registered for the class as normal. If they decide not to continue after their taster session, we can remove them from the register and adjust the fee accordingly.
10. What time should I collect my child?
Collection is from the school hall (or designated collection point) at the advertised class finish time.
Please arrive promptly so we can safely hand children back to parents or authorised carers.
11. What if someone else is collecting my child?
If someone different will be collecting your child, please ensure this is:
* Updated in your Parent Portal; or
* Emailed to info@theatrekidz.com
Children can only be released to authorised adults.
12. What happens if I am late collecting my child?
Please collect your child promptly at the advertised finish time.
Repeated late collections may result in an additional charge or, in exceptional circumstances, your child's place at Theatre Kidz being withdrawn.
13. Are Theatre Kidz staff DBS checked?
Yes. All Theatre Kidz teachers:
* Hold an Enhanced DBS check
* Are subscribed to the DBS Update Service
* Receive regular safeguarding training
* Are fully insured
* Are experienced in working with children
14. How many children are in each class?
Class sizes vary by school, but we carefully manage numbers to ensure a safe, enjoyable and high-quality experience.
Additional staff members are introduced as class numbers increase.
15. How do you handle medical needs or allergies?
All medical information and permissions should be completed via the Parent Portal.
Please ensure this information is kept up to date, particularly regarding allergies, inhalers, medication or other medical conditions.
In the event of an emergency, Theatre Kidz staff will follow school procedures and seek appropriate medical assistance where necessary. Parents or emergency contacts will be informed as soon as reasonably possible.
16. Do Theatre Kidz put on shows or performances?
Yes! Theatre Kidz usually holds **two performances each year**, which normally take place at school.
Parents will always receive plenty of notice and full event details in advance.
17. Behaviour Expectations
We want every child to enjoy Theatre Kidz in a safe, positive and supportive environment.
If a child's behaviour repeatedly affects the safety, wellbeing or enjoyment of others, we reserve the right to ask them to leave the club.
Where possible, we will always work with parents and the school to resolve any concerns before this becomes necessary.
18. Photography and Video
From time to time, Theatre Kidz may take photographs or videos during sessions or performances for promotional purposes.
Images or videos will only be used where parental consent has been provided through the Parent Portal. Consent can be withdrawn at any time by contacting us.
Still have questions?
We're always happy to help 😊
📧 info@theatrekidz.com
